Site Operations Manager - Travel Required

Serco; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Pension

Life insurance

25 days annual leave

Wellbeing support

Employee discounts

Job summary

Serco is seeking a Site Coordinator Manager to oversee assessment centres across multiple locations in the UK. The role involves leading a team of Site Coordinators, ensuring timely appointment start times and accurate recording of outcomes, and maintaining high levels of customer service at each site.

You will partner with operations and planning teams to optimize booking policies, support health professionals, and uphold safety standards while travelling between sites.

Qualifications

• BPSS security clearance required.
• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Proficient in Microsoft Office packages.
• Demonstrable influencing skills to support customer experience.
• Ability to maintain and develop working relationships.
• Experience in customer-facing environments.
• Resilience and problem-solving abilities.

Responsibilities

• Manage a team of site coordinators delivering support to customers across activities.
• Oversee appointment times and ensure assessments start within 30 minutes of schedule.
• Provide weekly/monthly performance updates on waiting times and cancellations.
• Collaborate on policy changes based on trends.
• Serve as SPOC for contact centre queries from customers.
• Order supplies and equipment to maintain stock levels.
• Manage the arrivals board and ensure scheduling accuracy.
• Support Health Professionals and ensure their diaries are managed.
• Act as Health & Safety contact and ensure DSE assessments.
• Open/close sites responsibly and ensure security and safety.
• Serve as Local Systems Administrator and escalate issues as needed.

Skills

BPSS clearance

Communication

Planning & organization

MS Office

Customer service

Team leadership

Relationship building

Job description

Serco is seeking a Site Coordinator Manager to oversee assessment centres across multiple locations in the UK. The role involves leading a team of Site Coordinators, ensuring timely appointment start times and accurate recording of outcomes, and maintaining high levels of customer service at each site.

You will partner with operations and planning teams to optimize booking policies, support health professionals, and uphold safety standards while travelling between sites.