Site Operations Leader – High-Volume Sort Centre

Relay; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Relay is seeking a Site Operations Manager to run shifts at a Hybrid Sort Centre, leading 50–100+ operatives in high-volume, time-sensitive sortation. You will own the shift plan, drive throughput and safety, and implement mechanisms that keep the operation together across teams.

You will build controls, cadences, metrics, and SOPs, plan ahead for future shifts, and manage end-of-shift handovers with clear, written communication. This role requires hands-on leadership on the floor every shift.

Qualifications

• Experience leading large frontline teams in a fast-paced environment.
• Proven ability to deploy and sustain high-volume shift plans.
• Strong focus on safety, quality, and throughput metrics.

Responsibilities

• Lead 50–100+ operatives on high-volume sortation with tight deadlines.
• Own end-to-end shift plan: deployment, throughput, and safety.
• Develop and implement controls, cadences, metrics, and SOPs.
• Plan ahead for future shifts: labour, training, and risk management.
• Own end-of-shift handovers and communicate risks to next shift.
• Stay decisive during peaks, outages, and labour gaps; triage issues.
• Present clear briefs and post-incident reviews; document decisions.
• Roll out changes in live operations, including new tech or clients.

Skills

People management

Operations leadership

Shift planning

Process optimization

Job description

Relay is seeking a Site Operations Manager to run shifts at a Hybrid Sort Centre, leading 50–100+ operatives in high-volume, time-sensitive sortation. You will own the shift plan, drive throughput and safety, and implement mechanisms that keep the operation together across teams.

You will build controls, cadences, metrics, and SOPs, plan ahead for future shifts, and manage end-of-shift handovers with clear, written communication. This role requires hands-on leadership on the floor every shift.