Site Operations & Guest Services Lead
National Trust
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Benefits offered by this job
Job summary
National Trust is seeking a customer‑focused supervisor to deliver high standards of service across holiday venues and cottages. You will lead and train caretakers, coordinate rotas with bookings, and ensure safe, compliant operations while staying active on site and visiting sites as needed.
You’ll need experience in holiday/hospitality settings, strong people skills, and a solid grasp of housekeeping, health and safety procedures. A flexible, proactive approach is essential.
Qualifications
- Experience in a holiday business or hospitality settings.
- Strong ability to talk with and relate to all kinds of people.
- High standards of housekeeping, presentation and maintenance.
- Ability to supervise and support others in a team.
- Familiar with health and safety procedures and risk assessments.
Responsibilities
- Answer guests' questions and ensure excellent service across Trust places.
- Coordinate rotas with bookings, organise changeovers and service cleans.
- Supervise caretakers and lead training, coaching and development.
- Manage stock control, buying and stores; recruit staff and inductions.
- Respond to incidents promptly to keep everyone safe and compliant.
- Tackle unplanned tasks to maintain standards and guest happiness.
Skills
Tools
Job description
National Trust is seeking a customer‑focused supervisor to deliver high standards of service across holiday venues and cottages. You will lead and train caretakers, coordinate rotas with bookings, and ensure safe, compliant operations while staying active on site and visiting sites as needed.
You’ll need experience in holiday/hospitality settings, strong people skills, and a solid grasp of housekeeping, health and safety procedures. A flexible, proactive approach is essential.
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