Site Manager: Lead Contracts, Teams & Client Relations

Mitie Group plc.; Thurso; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company benefits

Career development

Wellbeing programs

Job summary

Mitie Group plc. in Thurso is seeking a Site Manager to lead operational delivery, manage client relationships and oversee site-based teams, ensuring contracts are delivered safely and efficiently.

You will coordinate staffing, budget monitoring and performance against KPIs, while driving continuous improvement and ensuring compliance with client expectations. This is a full-time, on-site role focused on exceptional facilities management services.

Qualifications

• Proven experience managing people and teams.
• Strong understanding of budgets and financial controls.
• Experience delivering against contractual KPIs and client relationships.
• Excellent leadership, communication and negotiation skills.
• BOHS P402/P403/P404/P405 modules or equivalent qualifications with ~3 years’ experience.

Responsibilities

• Manage contracts to client specifications and company standards, acting as main contact for client relationships.
• Support mobilisation of new contracts and transitions.
• Lead and develop teams through coaching, mentoring and performance management.
• Control direct and indirect labour costs, resources and budgets to meet financial targets.
• Ensure BAU activities (staffing, payroll, invoicing, appraisals, salary reviews, quality, KPI achievement, complaints) are completed on time.

Skills

People management

Budget management

Client relationships

Leadership

Communication

Negotiation

Education

BOHS proficiency modules / RSPH qualifications

Job description

Mitie Group plc. in Thurso is seeking a Site Manager to lead operational delivery, manage client relationships and oversee site-based teams, ensuring contracts are delivered safely and efficiently.

You will coordinate staffing, budget monitoring and performance against KPIs, while driving continuous improvement and ensuring compliance with client expectations. This is a full-time, on-site role focused on exceptional facilities management services.