Site Manager

Mitie Group plc.; Thurso; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company benefits

Career development

Wellbeing programs

Job summary

Mitie Group plc. in Thurso is seeking a Site Manager to lead operational delivery, manage client relationships and oversee site-based teams, ensuring contracts are delivered safely and efficiently.

You will coordinate staffing, budget monitoring and performance against KPIs, while driving continuous improvement and ensuring compliance with client expectations. This is a full-time, on-site role focused on exceptional facilities management services.

Qualifications

• Proven experience managing people and teams.
• Strong understanding of budgets and financial controls.
• Experience delivering against contractual KPIs and client relationships.
• Excellent leadership, communication and negotiation skills.
• BOHS P402/P403/P404/P405 modules or equivalent qualifications with ~3 years’ experience.

Responsibilities

• Manage contracts to client specifications and company standards, acting as main contact for client relationships.
• Support mobilisation of new contracts and transitions.
• Lead and develop teams through coaching, mentoring and performance management.
• Control direct and indirect labour costs, resources and budgets to meet financial targets.
• Ensure BAU activities (staffing, payroll, invoicing, appraisals, salary reviews, quality, KPI achievement, complaints) are completed on time.

Skills

People management

Budget management

Client relationships

Leadership

Communication

Negotiation

Education

BOHS proficiency modules / RSPH qualifications

Job description

Better places, thriving communities

ROLE: Site Manager
HOURS: Full Time
LOCATION: Thurso

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Site Manager to lead operational delivery, manage client relationships, oversee site-based teams, and ensure contracts are delivered safely, efficiently and in line with client expectations.

Role Responsibilities:

• Successfully manage contracts in accordance with client specifications and company operating standards, liaising with clients and ensuring optimal service delivery whilst acting as the main point of contact for client relationships.
• Support the mobilisation of new contracts and clients, ensuring a smooth transition and effective operational delivery.
• Lead and develop teams through coaching, mentoring, performance management and succession planning, whilst maximising staff engagement and utilisation.
• Manage direct and indirect labour costs, resource deployment and operational budgets to ensure services are delivered within agreed financial targets.
• Ensure all business-as-usual activities are completed on time, including staffing, payroll, invoicing, appraisals, salary reviews, quality compliance, KPI achievement and complaint resolution, whilst working collaboratively with internal departments and stakeholders.

Required Qualifications:

Applicants must meet the below defined requirements for the role.

• Proven experience in people management, including coaching, mentoring, interviewing and team development.
• Strong understanding of budgets, financial controls and resource management.
• Demonstrable experience managing client relationships and delivering against contractual KPIs.
• Excellent leadership, communication and negotiation skills with the ability to motivate high-performing teams.
• Variable but generally one or more of the following: P402, P403, P404 and P405 BOHS proficiency modules, ideally with a Certificate of Competence or equivalent RSPH qualifications, together with a minimum of 3 years' industry experience.

What's in it for you?

• Opportunity to work for one of the UK's leading facilities management and professional services companies.
• Ongoing training, development and career progression opportunities.
• Access to Mitie's market-leading employee benefits, wellbeing support and recognition programmes.