Site Manager - FM, Safety & Client Relations

CBRE; Swansea; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE in Swansea, Wales, is seeking a Site Manager to take ownership of day-to-day management and operational performance of the client’s property portfolio. You will ensure compliance with Health & Safety standards, deliver exceptional customer service, oversee budgets, and drive continuous improvement across the site.

This role requires a confident, solutions-focused professional who thrives in a fast-paced environment, builds strong stakeholder relationships, and maintains high operational

Qualifications

• Confident people leader with experience managing multi-disciplinary FM teams.
• Strong understanding of Health & Safety, compliance, and contractor management.
• Excellent client-facing skills with the ability to build strong relationships.
• Highly organised, proactive, and able to prioritise in a busy environment.
• Strong problem-solving abilities with a continuous-improvement mindset.

Responsibilities

• Build strong, trust-based relationships with clients and tenants, delivering a best-in-class service experience.
• Attend client meetings and represent the site with professionalism and clarity.
• Prepare, monitor, and control service agreements in line with client budgets.
• Track and analyse KPIs, implementing corrective actions to improve performance across all buildings.
• Act as the primary point of contact for major works and projects on-site.
• Produce high-quality management reports for internal and client use.
• Work with the Building Manager and Procurement teams to ensure all external contracts meet company standards.
• Oversee FM activities on-site, coordinating subcontractors and service partners.
• Ensure work orders are created and approved before work begins.
• Attend regular internal and client meetings (daily/weekly/monthly).
• Manage daily site-based customer relationships, including Senior Technicians and the Area Manager.
• Communicate changes to site scope or service requirements to the Contract Manager.
• Support the preparation of quotes for additional works and process approvals via Web Quote.
• Coordinate approved extra works (up to £30k in value) with subcontractors.
• Identify opportunities for operational efficiencies and feed into continuous-improvement initiatives.
• Maintain high standards of building fabric and upkeep within agreed budgets.
• Provide timely solutions to operational issues and support ad-hoc requests.

Job description

CBRE in Swansea, Wales, is seeking a Site Manager to take ownership of day-to-day management and operational performance of the client’s property portfolio. You will ensure compliance with Health & Safety standards, deliver exceptional customer service, oversee budgets, and drive continuous improvement across the site.

This role requires a confident, solutions-focused professional who thrives in a fast-paced environment, builds strong stakeholder relationships, and maintains high operational