2nd Line IT Site Engineer – Education Tech & Support

Beech Hall School Ltd; Walsall; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Hydesville Tower School is seeking a 2nd Line IT Service Desk Site Engineer to join our IT team at Hydesville Tower School. You will be the key IT contact for the site, delivering expert 2nd line support and handling escalations to keep systems running smoothly.

The role covers Microsoft 365, Azure AD, Active Directory and Google Workspace, with device management via Intune and Jamf, Windows servers, networking, cybersecurity support, and contributing to rollouts and knowledge base creation.

Qualifications

• 3–5 years experience in 2nd/3rd line support roles.
• Strong knowledge of Windows Server, Microsoft 365, Azure AD, Active Directory and Google Workspace.
• Experience with device management and enterprise security practices.

Responsibilities

• Provide 2nd line support and resolve incidents and service requests.
• Act as escalation point for Service Desk engineers and manage site relationships.
• Support Microsoft 365, Azure AD, AD and Google Workspace environments.
• Manage users, permissions, devices and mobile tech using Intune and Jamf.
• Support Windows servers, networking and telephony systems.
• Assist with cybersecurity incidents and service improvements.
• Create knowledge base and contribute to projects.

Skills

2nd/3rd line support

Windows Server

Microsoft 365

Azure AD

Active Directory

Google Workspace

ITIL

Troubleshooting

Customer service

Stakeholder management

Tools

Intune

Jamf

Cisco Meraki

Smoothwall

Job description

Hydesville Tower School is seeking a 2nd Line IT Service Desk Site Engineer to join our IT team at Hydesville Tower School. You will be the key IT contact for the site, delivering expert 2nd line support and handling escalations to keep systems running smoothly.

The role covers Microsoft 365, Azure AD, Active Directory and Google Workspace, with device management via Intune and Jamf, Windows servers, networking, cybersecurity support, and contributing to rollouts and knowledge base creation.