Site Implementation Onboarding Lead (Hybrid)

ACS Performance Ltd; Croydon; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Training and development

Career progression

Job summary

ACS Performance Ltd invites applications for an Onboarding Manager (Site Implementation) in Croydon. The role oversees end-to-end onboarding of new customer sites, coordinating software, hardware, connectivity and operations to deliver ready-to-operate sites.

You'll work with product, operations and technical teams to turn client requirements into a clear delivery plan and ensure successful project completion, with hybrid working two days in the Croydon office and three days remote.

Qualifications

• Three+ years in implementation, onboarding, project delivery, or client delivery.
• Experience delivering technology solutions with a physical element (e.g., hardware, signage, or devices).
• Excellent organisational skills and ability to manage multiple projects simultaneously.
• Strong communication and relationship-building skills with clients and colleagues at all levels.

Responsibilities

• Take ownership of the end-to-end onboarding and implementation of new customer sites.
• Conduct client discovery sessions and desktop site assessments to understand requirements and implementation approach.
• Develop site implementation plans covering hardware, connectivity, system configuration, signage, pricing structures and customer requirements.
• Create and manage project plans, ensuring activities are delivered on time and dependencies are effectively managed.
• Coordinate internal teams, external suppliers and contractors to ensure smooth project delivery.
• Obtain quotations, procure equipment and signage, and oversee contractor performance to meet specifications.
• Work with technical teams to coordinate system configuration and ensure sites meet standards before launch.
• Carry out user acceptance testing from the customers’ perspective and monitor performance after launch.
• Maintain accurate project documentation and hand over completed sites into BAU operations.
• Identify opportunities to improve implementation processes and contribute to broader projects such as estate migrations and compliance.

Skills

Implementation

Project management

Client delivery

Stakeholder management

Communication

Cross-functional collaboration

Job description

ACS Performance Ltd invites applications for an Onboarding Manager (Site Implementation) in Croydon. The role oversees end-to-end onboarding of new customer sites, coordinating software, hardware, connectivity and operations to deliver ready-to-operate sites.

You'll work with product, operations and technical teams to turn client requirements into a clear delivery plan and ensure successful project completion, with hybrid working two days in the Croydon office and three days remote.