Site Delivery Manager

Hyperoptic; South Yorkshire; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday

Birthday leave

Private medical Insurance

Life assurance 4x salary

Kings Trust

Pension matching 4%

Retail discounts

Free Hyperoptic broadband

Enhanced parental pay

Job summary

Hyperoptic is seeking a Field Based Site Delivery Manager to own end-to-end fibre delivery on new build sites in Yorkshire/ Humber or Manchester/Liverpool coverage. You will act as the on-site brand, manage risks, drive quality, and maintain customer readiness, safety, and professional standards.

You will lead cross-functional teams, partner with client site managers, and escalate issues early to protect customer experience and company reputation.

Qualifications

• Experience delivering field-based telecom projects on time and to spec.
• Ability to lead on-site delivery teams and manage stakeholders.
• Strong communication and risk management under pressure.

Responsibilities

• Own end-to-end delivery outcomes for assigned sites.
• Be the on-site accountable representative for time, quality, safety and readiness.
• Manage client relationships and provide progress updates.
• Lead business partner delivery and ensure adherence to standards.
• Act as the Health & Safety lead on site and ensure compliance.

Skills

Delivery management

Operational delivery leadership

Cross-functional leadership

Communication at all levels

High-pressure delivery experience

Interpersonal skills

UK driving licence

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Field Based:

Field based open to either Yorkshire & the Humber OR Manchester/Liverpool coverage

About the role and the Team:

The Site Delivery Manager is accountable for the successful delivery of fibre infrastructure on assigned new build development sites. Acting as the primary on-site representative of the company, the role owns the relationship with the client's New Build Development Site Manager and wider stakeholders. You are responsible for ensuring delivery is on time, right first time and to agreed quality standards, with a relentless focus on ensuring we never miss a customer due to lateness or poor build quality. You will proactively manage risk, apply strong partner oversight, resolve issues at site level, and elevate where required to protect customer experience and company reputation. The role requires confidence, strong judgement and exceptional communication skills, combined with a clear ownership mindset: you are the brand on site.

What will you be doing?

Site Delivery Ownership

• Own end-to-end delivery outcomes for assigned New Build Development sites.
• Act as the single point of accountability for time, quality, safety and customer readiness at site level.
• Be the visible brand on site, setting expectations for professionalism, behaviour and delivery standards.
• Prioritise time and attention across sites
• Adapt focus dynamically as risks and priorities change.
• Escalate decisively and early where risks threaten delivery, customer experience or reputation.

Client & Stakeholder Management

• Own the relationship with the client's New Build Development Site Manager.
• Provide clear, regular updates on progress, risks and mitigations.
• Manage expectations and lead resolution of site-level issues before escalation is required.

Technical & Delivery Accountability

• Act as the site-level technical authority for delivery.
• Challenge business partner methodologies, sequencing and quality where standards are not met.
• Approve minor engineering and delivery decisions within agreed design tolerances and standards.
• Escalate issues where decisions fall outside agreed tolerances, design authority or commercial impact.
• Assure that delivery aligns with agreed technical standards, build packs and quality requirements.

Business Partner Leadership

• Lead and oversee business partner delivery on assigned sites.
• Hold business partners accountable for Delivery performance against programme, Quality of workmanship, Site behaviour and professionalism and Health & Safety compliance
• Take corrective action where standards are not met, including escalation through agreed commercial and operational channels
• Work collaboratively with partners to drive continuous improvement and right-first-time delivery.

Health & Safety

• Act as the accountable Health & Safety lead on assigned sites.
• Ensure full compliance with company H&S policies, procedures and statutory requirements.
• Challenge unsafe behaviours or practices immediately.

What we are looking for?:

• Full UK driving License with no more than 6 points
• Delivery Management Experience
• Experience leading a operational delivery team in telecommunications industry
• Building & leading teams across functions and businesses
• Ability to communicate appropriately at all levels
• Experience in delivering in a high pressured and fast paced environment
• Key office software skills (Excel, word, powerpoint)
• Tenacious, passionate and determined to deliver results
• Ability to evidence the beyond expected behaviours
• Strong interpersonal skills

Why work for us?

We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022–23) and were named among the UK's Best Workplaces for Wellbeing (2022).

Some of our key Benefits

• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

• You apply
• We carefully review your application
• We'll get back to you — even if it's a no (for now)