Site-based Contract Manager - Oldham

Equipment Sales & Service Limited.; Greater Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

14forty is seeking a highly visible Contract Manager to lead Cleaning, Security and Catering across three sites. You will be the hands-on operational lead, spending time with frontline teams to deliver exceptional service and drive continuous improvement.

You will coach Heads of Department, manage budgets and P&L, ensure compliance with KPIs and SLAs, and build strong relationships with client stakeholders across distribution, logistics or corporate environments.

Qualifications

• Proven multi-site facilities management experience across distribution, logistics or corporate environments.
• Strong people leadership with coaching and development of Heads of Department and frontline teams.
• Experience managing budgets, contract performance and KPI/SLAs.
• Willingness to travel between sites and hold a full UK driving licence, with H&S mindset.

Responsibilities

• Lead Cleaning, Security and Catering operations across three sites.
• Act as the visible operational lead, supporting Heads of Department and frontline teams.
• Drive standards, compliance and best practice in cleaning operations.
• Identify innovations to improve service delivery and customer experience.
• Coach and develop Heads of Department to build a high-performance culture.
• Ensure contractual obligations, KPIs, SLAs and statutory compliance are met.
• Build strong relationships with client stakeholders as the trusted partner.
• Manage employee engagement, performance and succession planning.
• Own budgets, labour management and P&L performance.

Skills

Facilities Management

People Management

Budget Management

P&L Responsibility

Stakeholder Management

Driving Licence

SIA Licence

IOSH Qualification

Job description

We're looking for a highly visible and hands-on Contract Manager to lead the delivery of Cleaning, Security and Catering services across two distribution centres and a corporate office location. This is a demanding but highly rewarding role for an experienced operational leader who thrives on being out with their teams, supporting Heads of Department, improving standards and identifying innovative ways to enhance the customer experience. You'll be a strong people manager with the ability to balance operational priorities, client expectations and administrative responsibilities, while ensuring service excellence is delivered every day. If you're passionate about leading people, driving continuous improvement and creating high-performing teams, we'd love to hear from you. What You'll Be Doing

• Leading Cleaning, Security and Catering operations across three sites.
• Acting as the visible operational lead, spending time with frontline teams and supporting Heads of Department to deliver outstanding service.
• Using your technical cleaning expertise to drive standards, compliance and operational best practice.
• Identifying innovative ways to improve service delivery, efficiency and customer experience across all service lines.
• Managing, coaching and developing Heads of Department and frontline teams to create a high-performance culture.
• Ensuring contractual obligations, KPIs, SLAs and statutory compliance requirements are consistently achieved.
• Building strong relationships with key client stakeholders and acting as a trusted operational partner.
• Managing employee engagement, performance, succession planning and the wider employee lifecycle.
• Taking ownership of budgets, labour management and P&L performance.
• Effectively prioritising your time across multiple sites to ensure operational visibility and service consistency.
• Proven multi-site Facilities Management experience, ideally within distribution, logistics or corporate environments.
• Strong technical knowledge of Cleaning operations, standards and compliance requirements.
• Experience leading soft service teams across Cleaning, Security and Catering environments.
• A visible, hands-on leadership style with a passion for coaching and developing people.
• Demonstrable experience driving continuous improvement and introducing innovative solutions that enhance operational performance.
• Excellent organisational and time management skills with the ability to balance operational, commercial and administrative responsibilities.
• Strong commercial awareness with experience managing budgets and contract performance.
• Excellent stakeholder management and client relationship skills.
• SIA Licence (or willingness to obtain).
• IOSH qualification (or willingness to work towards).
• Full UK driving licence and ability to travel regularly between sites.
• At 14forty, we're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our 'people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.