SIA Security

Haven; Cockenzie and Port Seton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Inclusive work environment

Fully funded training

Career development opportunities

Up to 50% off on-park dining

20% discounts Haven Holidays and in‑st

Free access to facilities

Job summary

Haven is seeking a Security Team Member to help keep guests, owners and colleagues safe across our holiday park. You’ll patrol, keep order and deliver friendly, helpful service as part of our 24-hour security operation.

With a valid SIA Door Supervisor license and security experience, you’ll work flexibly, including nights, weekends and bank holidays. Haven provides thorough training, career development and a range of team perks.

Qualifications

• Must hold a valid SIA Door Supervisor (DS) license.
• Previous security experience in hospitality or leisure preferred.
• Strong communication and professional demeanor.
• Flexible for nights, weekends and bank holidays.
• Committed to excellent service aligned with Haven values.

Responsibilities

• Monitor and patrol the park to ensure guest safety.
• Control park access and verify authorised individuals.
• Respond to incidents, alarms and guest concerns.
• Maintain accurate incident records and report to management.
• Provide friendly guest information and assistance.

Skills

Communication skills

Calm under pressure

Observational skills

Teamwork

Customer service

Education

SIA DS license

Job description

Position: Security Team Member Type: Full-Time / Part-Time / Seasonal Pay Rates: £13.32 per hour

Join our One Great Team here at Haven as a Security Team Member, where you’ll be maintaining a safe & secure environment for our guests, owners and team.

We are seeking an energetic and enthusiastic SIA Door Supervisor (DS) licensed Security Team Member to join our fun and welcoming facilities team at Haven! As part of our 24-hour security operation, you’ll be at the heart of creating a safe, relaxed, and enjoyable atmosphere for our guests and team members. If you love working with people, staying active, and where no day is the same, then this could be the perfect role for you!

Key Responsibilities

• Monitor and patrol the holiday park to always ensure safety and security to our guests, owners and team.
• Assist in the management of park access, ensuring only authorised individuals and guests or owners are permitted on site.
• Respond promptly and professionally to any security-related incidents, such as medical emergencies, alarms, or guest concerns.
• Maintain detailed and accurate records of incidents, reporting to management as required.
• Provide friendly and helpful guest experiences, assisting with information on guest queries.
• Collaborate with other team members and park functions to create a safe and enjoyable environment for everyone.

Requirements

• Must hold a valid SIADoor Supervisor (DS) license.
• Previous experience in a security role, preferably within the hospitality or leisure industry, is an advantage.
• Strong communication skills, with the ability to remain calm and professional in challenging situations.
• High attention to detail and excellent observational skills.
• Flexibility to work shifts, including nights, weekends, and bank holidays.
• Commitment to delivering excellent service in line with Haven’s values.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!