Showroom Store Manager — Uncapped Bonus & Team Leadership

Oak Furnitureland; Inverness; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Exclusive Employee Discounts

Generous Holiday Allowance

Birthday day off

My Rewards Programme

Pension Scheme

Life Assurance

Continued Development

Employee Assistance Programme

Free On-site Parking

Job summary

Oak Furnitureland is seeking a Store Manager to drive showroom performance and deliver exceptional customer experiences. You will lead and motivate a team, set targets, coach Retail Sales Advisors, manage stock, health and safety, and ensure compliant operations across FCA/GDPR policies.

You will promote an omnichannel journey and collaborate with Visual Merchandising to keep displays up to date. The role offers full-time hours, a competitive bonus opportunity, and a supportive environment with

Qualifications

• Experience leading a large turnover retail store.
• Strong leadership and communication skills.
• Proven track record in achieving sales targets.
• Experience in furniture or big-ticket items is preferred.

Responsibilities

• Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved.
• Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets.
• Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews.
• Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines.
• Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control.
• Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests.
• Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience.
• Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies.
• Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
• Manage daily operations of the showroom, ensuring smooth and efficient functioning.
• Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing.
• Foster a positive and collaborative team environment, encouraging open communication and teamwork.
• Conduct regular team meetings to update colleagues on performance, new products, and company policies.
• Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively.
• Analyse sales data and market trends to develop strategies for increasing sales and profitability.

Skills

Store leadership

Sales coaching

Customer service excellence

Team development

Retail management

Performance analysis

Job description

Oak Furnitureland is seeking a Store Manager to drive showroom performance and deliver exceptional customer experiences. You will lead and motivate a team, set targets, coach Retail Sales Advisors, manage stock, health and safety, and ensure compliant operations across FCA/GDPR policies.

You will promote an omnichannel journey and collaborate with Visual Merchandising to keep displays up to date. The role offers full-time hours, a competitive bonus opportunity, and a supportive environment with