Showroom Sales Advisor

Finning International; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

Life insurance

Up to 7% pension

Comprehensive benefits package

Training and professional development

Career progression opportunities

Exposure to sales, marketing, business

Job summary

Finning (UK) Ltd is seeking a Showroom Sales Advisor to assist customers in selecting Caterpillar equipment, attachments, parts and accessories, delivering a professional buying experience in our Leeds showroom.

You will welcome customers, understand needs, demonstrate products, and build lasting relationships while guiding them from enquiry to delivery and after-sales support. A driving licence is required and a passion for customer service is essential.

Qualifications

• Experience in retail, hospitality, customer service, or a sales-focused environment.
• Excellent communication and interpersonal skills.
• A genuine passion for delivering excellent customer service.
• Confidence building relationships with a wide range of customers.
• Positive, enthusiastic, and professional approach.
• Self-motivated with a willingness to learn and develop.
• Comfortable using technology, digital tools, and CRM systems.

Responsibilities

• Welcome customers into the showroom and provide a friendly, professional, and memorable experience.
• Understand customer requirements, recommend suitable equipment, products, and solutions.
• Demonstrate products and explain their features, benefits, and applications.
• Build strong relationships with customers and become a trusted point of contact.
• Support customers throughout their purchasing journey, from initial enquiry through to delivery and after-sales support.
• Prepare quotations and follow up sales opportunities to achieve positive outcomes.
• Maintain accurate customer and opportunity records using CRM systems.
• Support local marketing activities, product launches, customer events, and promotional campaigns.
• Re-engage existing and dormant customers to generate new sales opportunities.
• Collaborate with colleagues across sales, service, parts, and operations to support customer success.

Skills

Retail experience

Customer service

Communication

Relationship building

Self-motivation

Technology literacy

Time management

Driving licence

Sales process understanding

Tools

CRM systems

Job description

Company: Finning (UK) Ltd

Number of Openings: 2

Worker Type: Permanent Position

Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for an enthusiastic and customer-focused Showroom Sales Advisor to join our growing team. Based within our retail showroom, you will help customers find the right Caterpillar equipment, attachments, parts, and accessories while delivering a professional and engaging buying experience.

Key Responsibilities

• Welcome customers into the showroom and provide a friendly, professional, and memorable experience.


• Understand customer requirements, recommend suitable equipment, products, and solutions.


• Demonstrate products and explain their features, benefits, and applications.


• Build strong relationships with customers and become a trusted point of contact.


• Support customers throughout their purchasing journey, from initial enquiry through to delivery and after-sales support.


• Prepare quotations and follow up sales opportunities to achieve positive outcomes.


• Maintain accurate customer and opportunity records using CRM systems.


• Support local marketing activities, product launches, customer events, and promotional campaigns.


• Re-engage existing and dormant customers to generate new sales opportunities.


• Collaborate with colleagues across sales, service, parts, and operations to support customer success.

Knowledge, Skills and Experience

• Experience in retail, hospitality, customer service, or a sales-focused environment.


• Excellent communication and interpersonal skills.


• A genuine passion for delivering excellent customer service.


• Confidence building relationships with a wide range of customers.


• Positive, enthusiastic, and professional approach.


• Self-motivated with a willingness to learn and develop.


• Comfortable using technology, digital tools, and CRM systems.


• Good organisational and time-management skills.


• Full UK driving licence, or the ability to obtain one.


• Understanding of sales processes and customer relationship management.


• Awareness of merchandising, promotions, and customer engagement activities.

In addition to a competitive salary, an annual bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:

• Competitive salary


• Annual bonus


• 25 days holiday


• Life insurance


• Up to 7% pension


• Comprehensive benefits package


• Supportive and collaborative work environment


• Full training and ongoing professional development


• Structured career progression opportunities


• Exposure to sales, marketing, business development, and customer relationship management

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years.

The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.