Mobile Plant Fitter

Finning International Inc.; Gateshead; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Salary £39,720 - £45,118

25 days holiday (purchase up to 5)

Annual Bonus

Annual Tool Allowance

Healthcare benefits

Company share scheme

Up to 7% pension (matched)

Refer a friend bonus

Laptop and phone and van

Job summary

Finning (UK) Ltd is seeking a field service engineer to respond to customers’ site repair and service requests for Caterpillar equipment. You will diagnose mechanical or electrical issues, provide detailed information for quotes, and work safely on customer sites, adhering to procedures and time constraints.

The successful candidate will have apprentice or NVQ level 3 engineering, experience with field diagnosis tools, and knowledge of heavy earth-moving equipment.

Qualifications

• Apprentice trained / Formally trained Engineer (NVQ Level3 preferred in Land Based Engineering / Plant Fitting)
• Knowledge in the use of field-based diagnosis tools and equipment essential
• Heavy Earth Moving equipment operating knowledge LDV driving licence
• Experience of a variety of construction and static machines essential

Responsibilities

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required.
• Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re‑visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re‑installing the original or replacement, to bring the machine up to the required standards.

Skills

Customer focus

Communication

Planning

Problem solving

Self-starter

Education

NVQ Level3 engineering

Field diagnostic tools knowledge

LDV/heavy equipment knowledge

Construction & static machines experience

Tools

Field-based diagnosis tools

Job description

Company Details

Company: Finning (UK) Ltd

Number of Openings: 1

Worker Type: Permanent Position

Location - Bolden / Gateshead

Overview

You will be tasked with responding to customers’ field repair and service requests diagnosing whilst providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner. Working within Finning’s industry-leading field service department, and for the world's largest CAT dealership, you will be at the forefront of the company's site diagnostic and repair capabilities for Caterpillar products.

Job Description

You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up-to-date dealer software and repair techniques.

Benefits

• Salary £39,720 - £45,118
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone and van
• Industry leading CAT product training
• Overtime
• Enhanced maternity and paternity packages
• Family‑friendly policies to support working parents
• Enhanced flexible working options
• Support from a team of 40+ Mental Health first aiders
• Employee wellbeing solutions
• Opportunity to work with your charity of choice
• Length of service & recognition awards

Main Job Functions

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required.
• Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re‑visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re‑installing the original or replacement, to bring the machine up to the required standards.

Specific Skills

• Work autonomously on own initiative as well as part of a team
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
• Strong planning and organisational skills with the ability to work in high‑pressured situations and to tight deadlines
• Effective problem solver with strong analytical skills
• Motivated and Dynamic Self‑starter

Education and Experience

• Apprentice trained / Formally trained Engineer (NVQ Level3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice
• Knowledge in the use of field-based diagnosis tools and equipment essential
• Heavy Earth Moving equipment operating knowledge LDV driving licence
• Experience of a variety of construction and static machines essential

Equal Opportunity Statement

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all‑round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning is a forces‑friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world‑wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.