Showroom Manager – Luxury Sleep & Service

Naturalmat; Dorking; Vor Ort; GBP 32.000 - 40.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus twice a year

33 days holiday (pro rata)

Cycle to work scheme

Naturalmat mattress after year one

Fruit & veg box from Riverford

Perkbox or BUPA CashPlan

EAP

Zusammenfassung

Naturalmat in Dorking is seeking a showroom manager to uphold our high standards of customer service and showroom presentation. You will lead a team, train staff, and coordinate with head office to deliver superb experiences for every customer in-store and online.

You will drive sales, events and community engagement while ensuring product knowledge remains up-to-date. The role is full-time with a competitive salary and benefits.

Qualifikationen

• Must have managerial retail experience (preferably in a like-for-like store).
• Experience in furniture retail or luxury sales is ideal but not essential.
• Interest in interiors, furniture and sustainability.
• Experience running in-house events or workshops.

Aufgaben

• Ensure every customer receives the very best experience in-store, by phone or email.
• Train, lead, mentor and motivate your team to deliver exceptional service.
• Ensure all team members are fully trained in product, systems and brand standards.
• Maintain high standards of product presentation throughout the showroom.
• Build strong relationships with head office and other showrooms for collaboration.
• Proactively address customer queries, sales or after-sales enquiries.
• Act as a Naturalmat ambassador and promote the brand in the local community.
• Grow sales and brand awareness through outreach and in-store events.
• Manage showroom sales pipeline, estimates and follow-up.
• Motivate the team to achieve financial targets and KPIs.
• Maintain product knowledge across the range; ongoing training provided.
• Accurately process customer estimates, orders and sales.

Kenntnisse

Managerial retail experience

Furniture retail experience

Interests in interiors & su staina

Jobbeschreibung

Naturalmat in Dorking is seeking a showroom manager to uphold our high standards of customer service and showroom presentation. You will lead a team, train staff, and coordinate with head office to deliver superb experiences for every customer in-store and online.

You will drive sales, events and community engagement while ensuring product knowledge remains up-to-date. The role is full-time with a competitive salary and benefits.