Showroom Manager: Lead a premium team & customer experience

HSL Chairs; Eastbourne; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Health cash plan

Discounted shopping & gym memberships

Brilliant colleague discount

30 days' holiday pro rata

Contributory pension

Discretionary bonus

Free onsite parking

Staff events

Job summary

HSL Chairs in Eastbourne is seeking a Showroom Manager to lead our Hampden Park showroom and home visit service. You’ll create a warm, professional environment for customers and your team while driving commercial performance.

You’ll coach the team, manage payments in line with procedures, monitor KPIs and uphold high service and product knowledge standards, with DBS checks required for all customer-facing roles.

Qualifications

• Experience leading and inspiring a showroom team.
• Strong customer service mindset and sales focus.
• Ability to coach, train and develop staff to deliver high standards.

Responsibilities

• Lead and inspire the Comfort Specialists to deliver exceptional service.
• Drive showroom targets and KPIs, including AOV and conversion rates.
• Coach your team in upselling, cross-selling and product knowledge.

Skills

Team leadership

Coaching

Customer service mindset

Payment handling

Market awareness

Recruitment

Performance reviews

DBS check

Job description

HSL Chairs in Eastbourne is seeking a Showroom Manager to lead our Hampden Park showroom and home visit service. You’ll create a warm, professional environment for customers and your team while driving commercial performance.

You’ll coach the team, manage payments in line with procedures, monitor KPIs and uphold high service and product knowledge standards, with DBS checks required for all customer-facing roles.