Showroom Manager: Lead Small Team & Superior Customer Experience

Gravity Recruit Limited; Stevenage; On-site; GBP 30,000 - 35,000; Full time

Job summary

Gravity Recruit Limited is seeking a Showroom Manager for our Stevenage store to lead a small team of sales executives and maintain exceptional store standards with strict health & safety compliance.

You will drive KPI performance across sales and add-ons while delivering a best-in-class customer journey from first visit to aftersales, inspiring staff and resolving issues to ensure customer satisfaction. Salary £30-35K basic plus bonus.

Qualifications

• Experience managing small teams in retail preferred.
• Strong focus on customer service and sales.
• Self-motivated with target-driven mindset.

Responsibilities

• Day to day management of a small team of sales executives
• Ensuring your Store standards are exceptional and H&S standards are reviewed and met
• Managing your Store and your Teams KPI's / Sales targets and ensuring you over achieve across a range of metrics from Sales to add on Sales
• Reviewing your teams performance with regular performance reviews and putting steps in place to ensure under performers are supported to achieve
• Fostering a culture of customer excellence, delivering the best customer journey from their first visit to the store up until and including the after sales experience

Skills

Team management

Customer service

Performance driven

Job description

Gravity Recruit Limited is seeking a Showroom Manager for our Stevenage store to lead a small team of sales executives and maintain exceptional store standards with strict health & safety compliance.

You will drive KPI performance across sales and add-ons while delivering a best-in-class customer journey from first visit to aftersales, inspiring staff and resolving issues to ensure customer satisfaction. Salary £30-35K basic plus bonus.