Showroom Manager: Lead Sales & Customer Experience

Citygate Automotive Limited; Watford; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

In-house training academy

Internal career progression

Wellbeing portal

Employee assistance programme

Purchase, service and parts discounts

Pension and life assurance

Job summary

Citygate Automotive Limited is seeking a Showroom Manager to oversee daily showroom operations. You will ensure excellent customer interactions, manage the sales team, and maintain top vehicle displays to maximise profit and customer satisfaction.

Ideal candidates will have strong communication, mentoring abilities, and a customer-centric mindset, with a focus on compliance and accurate administrative processes. A professional, proactive attitude is essential to thrive in our busy environment.

Qualifications

• Excellent communication and telephone manner.
• Ability to multi-task across showroom activities.
• Strong commitment to customer care and service excellence.
• Ability to mentor and support team members.
• Attention to detail and compliance with procedures.
• Live by Citygate values in daily work.

Responsibilities

• Handle customer enquiries to high standards via showroom systems.
• Lead sales team to hit volume and margin targets.
• Maintain best vehicle displays and forecourt presentation.
• Manage sales process and customer interactions.
• Aim to achieve F&I commission and penetration objectives.
• Ensure finance documents comply with legal requirements.

Skills

Communication

Multi-tasking

Customer care

Mentoring

Detail oriented

Citygate values

Education

No formal education required

Job description

Citygate Automotive Limited is seeking a Showroom Manager to oversee daily showroom operations. You will ensure excellent customer interactions, manage the sales team, and maintain top vehicle displays to maximise profit and customer satisfaction.

Ideal candidates will have strong communication, mentoring abilities, and a customer-centric mindset, with a focus on compliance and accurate administrative processes. A professional, proactive attitude is essential to thrive in our busy environment.