Showroom Manager

Quorn Country Tiles Limited; Greater London; On-site; GBP 33,000 - 57,000; Full time

Benefits offered by this job

Friendly team environment

Bonus potential

Training and development

Pension scheme

Healthcare plan

Employee discount

Volunteering days

Job summary

Quorn Stone Exeter is seeking a proactive Showroom Manager to lead daily operations, oversee a small sales team, and ensure the showroom is presented to the highest standard. You will drive excellent customer experiences and provide expert product advice.

You will manage customer journeys from initial enquiry through to aftercare, delivering premium service and contributing to interior design recommendations in a fast-paced retail setting.

Qualifications

• Extensive customer service experience in a retail environment.
• Proven ability to lead a small sales team.
• Strong communication and organisational skills.
• Commercial mindset with a track record of driving sales.
• Full UK driving licence preferred.

Responsibilities

• Lead and support a small showroom sales team.
• Welcome customers and build long‑term relationships.
• Provide product advice on suitability, sizing and interiors.
• Prepare quotations, process payments, and arrange deliveries.
• Manage the showroom diary and online appointments.
• Maintain CRM with customer activity.
• Ensure showroom presentation meets high standards.

Skills

Customer service

Sales leadership

Communication

Interpersonal skills

Time management

Excel

Driving licence

Interior design knowledge

Retail management

Tools

CRM system

Microsoft Office

PowerPoint

Job description

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service.

We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.

Due to continued growth, we are looking for a Showroom Manager to lead our upcoming Exeter Showroom. As we expand from strength to strength, we would love to hear from you!

• Salary: Base Salary of £33,000.00£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
• Working hours: Full-time, 37 hours per week with 2 days off
• Location: Exeter, United Kingdom

The role:

As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and interior design.

You will play a key role in managing customer relationships from initial enquiry through to aftercare, ensuring every client receives a gold-standard service experience.

What You Will Be Doing:

• Managing and supporting a small sales team
• Welcoming customers into the showroom and building strong client relationships
• Providing advice on suitability, sizing, pricing, and interiors with confidence and creativity
• Creating quotations, processing payments, arranging deliveries, and managing after-sales service
• Managing the showroom diary and online appointments
• Updating the CRM system with customer information and daily activity
• Problem solving and handling customer queries effectively
• Ensuring the showroom is presented to an exceptional standard at all times

To be an excellent Showroom Manager, you will need:

• Excellent customer service, organisation, and time management skills
• Confidence engaging with customers face-to-face and building rapport
• Strong written communication skills with the ability to produce clear, concise emails
• A commercially minded approach with proven ability to drive sales
• Exceptional attention to detail
• A proactive, hands-on attitude within a fast-paced environment
• Strong interpersonal skills and willingness to support the wider team
• Ability to use initiative and anticipate future business needs
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word
• A background in design, interiors, or a creative industry (desirable)
• High-end retail experience (desirable)
• Full UK driving licence preferred

Benefits We Offer:

• A friendly and welcoming team environment
• Competitive salary package with bonus potential
• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance with option to buy additional days
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• Wellbeing initiatives, including Mental Health First Aiders
• 2 volunteering days per year

If youre passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, wed love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if youre excited about the role but dont meet every requirement, we still encourage you to apply.