Showroom Lead & Customer Experience Manager

TWC Home Improvements; Frilford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Full product training

Structured working schedule (Wed-Sun)

Supportive company environment

Job summary

TWC Home Improvements is seeking a Showroom Manager at Millets Farm, Oxfordshire. You will be the first contact for visitors, ensuring a welcoming environment while identifying sales opportunities and booking appointments for the sales team.

The role requires balancing browsing time with proactive engagement to understand customer needs and generate qualified leads. Training will be provided in product knowledge and showroom operations.

Qualifications

• Experience in showroom or retail is a plus.
• Friendly, approachable communication with customers.
• Willingness to learn and develop product knowledge.

Responsibilities

• Manage day-to-day showroom operations.
• Welcoming and engaging with customers in the showroom.
• Provide information and guidance on windows, doors, and living spaces.
• Book qualified appointments for the sales team.
• Maintain a clean, professional showroom environment.
• Work toward lead-generation targets.
• Build strong product knowledge to assist customers.

Skills

Customer service

Sales mindset

Communication

Lead generation

Product knowledge

Job description

TWC Home Improvements is seeking a Showroom Manager at Millets Farm, Oxfordshire. You will be the first contact for visitors, ensuring a welcoming environment while identifying sales opportunities and booking appointments for the sales team.

The role requires balancing browsing time with proactive engagement to understand customer needs and generate qualified leads. Training will be provided in product knowledge and showroom operations.