Showroom Guest Experience Associate

Group 1 Automotive

England

Hybrid

GBP 21,000 - 27,000

Full time

3 days ago

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Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Company pension scheme

Cycle-to-work scheme

24/7 access to healthcare

Paid day to volunteer

Training & development opportunities

Life assurance

Flexible working options

Job summary

Group 1 Automotive in the United Kingdom is seeking a customer service advisor to greet customers, handle inquiries, and support showroom operations across sites. You will be the first point of contact, needing excellent communication and organisational skills, and a friendly, professional manner.

This role offers opportunities to grow within a large global automotive group and a supportive benefits package.

Qualifications

Demonstrated experience in customer service and delivering a positive experience.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.

Responsibilities

Greet and welcome customers and visitors in a friendly and professional manner.
Record calls and visits accurately and relay messages promptly.
Perform general administrative duties, such as managing emails and handling customer enquiries.
Maintain a clean and welcoming customer waiting area and showroom.
Provide support with additional tasks to ensure smooth business operations.
Be the first point of contact for all customers, delivering excellent service.
Contribute to a positive customer experience and teamwork.
Demonstrate reliability and the ability to multitask under pressure.