Receptionist

Group 1 Automotive; Norwich; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

33 days annual leave (rota)

Retail discounts

Pension scheme

Cycle-to-work scheme

Healthcare access 24/7

Job summary

Group 1 Automotive is seeking a receptionist at BMW Norwich. You will greet customers, manage calls and visits, and keep the showroom welcoming. The role emphasizes strong communication, organisation, and the ability to handle multiple tasks in a busy, customer-facing setting.

The position offers an inclusive benefits approach, supportive team culture, and opportunities for progression within a global automotive group across multiple brands and sites.

Qualifications

• Experience in customer service delivering positive experiences.
• Strong communication and interpersonal skills.
• Able to multitask and work under pressure.
• Excellent organisation and attention to detail.
• Proficient with Microsoft Office and quick to learn new systems.

Responsibilities

• Greet and welcome customers and visitors in a friendly and professional manner.
• Accurately record calls and visits, relay messages promptly.
• Perform general administrative duties, manage emails and customer enquiries.
• Manage customer waiting area and showroom to maintain a welcoming environment.
• Provide support with additional tasks to ensure smooth business operations.

Skills

Customer service

Communication

Multitasking

Organisation

IT literacy

Tools

Microsoft Office

Job description

Receptionist–BMW Norwich

Want to meet your potential and have a great time doing it ?

In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days (per Rota) of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open to flexible workingoptions – just ask

What you’ll do day to day

• Greet and welcome customers and visitors in a friendly and professional manner
• Accurately record calls & visits, and relay messages in timely manner
• Perform general administrative duties, such as managing emails and handling customer enquiries
• Manage customer waiting area and showroom, ensuring a clean and welcoming environment
• Provide support with additional tasks as required to ensure smooth business operations

Helpful skills and qualifications

Don’t worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you.

• Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
• Strong communication and interpersonal skills, with a friendly and professional manner
• Proven ability to multitask and perform well under pressure
• Excellent organisational skills, with strong attention to detail
• IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.