Guest Experience Coordinator | Front Desk & Admin

Group 1 Automotive; Hailsham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Pension scheme

Family-friendly policy

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive in the UK is seeking a Receptionist–BMWHailsham to be the first point of contact for customers and visitors. You will greet people warmly, record calls and visits, relay messages promptly, and manage emails to help the showroom run smoothly.

This customer-facing role offers exposure to multiple brands within a global automotive group, with opportunities to develop your skills and progress.

Qualifications

• Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience.
• Strong communication and interpersonal skills, with a friendly and professional manner.
• Proven ability to multitask and perform well under pressure.
• Excellent organisational skills, with strong attention to detail.
• IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems.

Responsibilities

• Greet and welcome customers and visitors in a friendly and professional manner.
• Accurately record calls & visits, and relay messages in timely manner.
• Perform general administrative duties, such as managing emails and handling customer enquiries.
• Manage customer waiting area and showroom, ensuring a clean and welcoming environment.
• Provide support with additional tasks as required to ensure smooth business operations.

Skills

Customer service

Communication

Multitask

Organizational skills

IT literacy

Tools

Microsoft Office

Job description

Group 1 Automotive in the UK is seeking a Receptionist–BMWHailsham to be the first point of contact for customers and visitors. You will greet people warmly, record calls and visits, relay messages promptly, and manage emails to help the showroom run smoothly.

This customer-facing role offers exposure to multiple brands within a global automotive group, with opportunities to develop your skills and progress.