Showroom Associate Rosemary Hallgarten

University of the Arts London; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

RH in London seeks a showroom Sales Representative to welcome visitors, support showroom operations, and actively drive sales among interior designers and clients. You will guide clients through luxury textiles and custom options, ensuring a high-touch experience from discovery to delivery.

Ideal candidates bring a passion for textiles and design, with proactive consultative selling and strong colleagueship across showroom, design, and operations teams.

Qualifications

• Consultative and polished communicator with high-end clientele.
• Passion for luxury textiles, craftsmanship, and interior design aesthetics.
• Detail-oriented with accuracy in order placement and project tracking.
• Collaborative team player with showroom, design, and operations teams.
• Strong verbal and written communication skills.
• Adaptability to changing priorities and fast-paced showroom needs.

Responsibilities

• Drive showroom sales by welcoming walk-in traffic and engaging interior designers, architects, and clients.
• Assist clients with design specifications and guide them through product selections.
• Educate clients on textile construction, fibers, colors, textures, and sizing options.
• Build a strong local design community network through outreach and showroom events.
• Support showroom presentation, merchandising, and floor readiness for new collections.
• Translate client concepts into detailed specifications for order processing and coordinate delivery.

Job description

The London Showroom Sales Representative is responsible for welcoming visitors, supporting showroom operations, and actively driving sales by offering high-energy service to the interior design and architectural community. This role focuses on cultivating trade relationships, providing expert guidance on luxury textiles, fabrics and rugs, and ensuring a seamless, high-touch experience from initial product discovery through final delivery. The ideal candidate possesses a deep passion for textiles and high-end design, brings an energetic and proactive approach to consultative sales, and thrives on helping designers translate their creative visions into beautifully executed custom projects.

Key Responsibilities

• Drive showroom sales by welcoming walk-in traffic and proactively engaging interior designers, architects, and clients.
• Under the guidance of the Showroom Manager helps the day-to-day sales cycle, assisting clients with design specifications.
• Act as an enthusiastic brand educator, guiding clients through textile construction, fibers, color palettes, textures, and custom sizing options.
• Build and maintain a strong network within the local design community through energetic outreach, sample follow-ups, and active participation in showroom events.

Showroom Presentation

• Maintain the daily presentation of the showroom, ensuring the space remains immaculate, inviting, and visually aligned with RH luxury brand standards.
• Assist with showroom merchandising, updating product displays, and preparing the floor for new collection launches.
• Provide a high level of hospitality and support during designer presentations, industry and trade events.

Project Administration

• Support the Showroom Manager to accurately translate client design concepts into detailed custom specifications for order processing.
• Support the Showroom Manager on order tracking and proactively communicate updates, lead times, and delivery coordination details to clients.
• Help resolve order issues quickly and professionally to protect the client’s experience.

Skills and Experience Required

Required Skills and Competencies

• Consultative and polished communicator who naturally builds rapport with high-end clientele.
• Genuine passion for luxury textiles, craftsmanship, and interior design aesthetics.
• Detail-oriented with a strong commitment to accuracy in order placement and project tracking.
• Collaborative team player who works effectively alongside showroom colleagues, design, and operations teams.
• Strong verbal and written communication skills.
• Adaptability to changing priorities, processes, and fast-paced showroom needs.

Qualifications

• Middleweight experience with a successful sales record within luxury interiors, textiles, rugs, furniture, or high-end design accessories.
• Proven track record of interacting confidently and effectively with interior designers, architects, and residential trade clients.
• Strong aesthetic sensibility and a demonstrated understanding of interior design principles and luxury retail standards.
• Experience in consultative selling, custom products and projects coordination.
• Highly organized with strong follow-up habits and a proactive approach to business development.
• Proficiency with CRM databases, order management software, and Microsoft Office platforms.

Disability Confident Employer

We can confirm that we are a Disability Confident Employer (Level 1-3) who can welcome a wide-range of disabled applicants within our level of training.

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.