Showroom Assistant

Farrow & Ball; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading luxury lifestyle brand in London is seeking a Showroom Assistant to join their team. The role involves providing exceptional customer service, maintaining showroom standards, and assisting with sales. Ideal candidates will have strong communication skills and a passion for design. This is a full-time position requiring some weekend and evening work.

Benefits

25 days’ annual leave

Annual salary reviews

Enhanced Maternity and Paternity pay

Generous staff discount

Health Cash Plan

Group Pension Scheme

Life Assurance

Qualifications

• Experience in customer service and sales.
• Ability to maintain showroom standards.
• Skills in handling customer complaints.

Responsibilities

• Provide high-level customer service while driving sales.
• Maintain showroom and stockroom standards.
• Assist with stock management and processing transactions.

Skills

Exceptional communication skills

Proven sales record

Ability to multitask

IT literate

Tools

Technical knowledge of paint and wallpaper

Job description

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This range is provided by Farrow & Ball. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Farrow and Ball - Showroom Assistant, Blackheath, London (37.5 hours per week)

We are currently looking for an enthusiastic individual to join our Showroom team in Blackheath as a Showroom Assistant. We are offering this position on a permanent, full-time basis, some weekends and evenings will be required.

Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As a Showroom Assistant, you will be responsible for providing the highest level of customer service whilst driving sales and helping the team meet and exceed targets. This is a fantastic opportunity for you to release your creative potential and grow our global luxury paint and wallpaper brand.

If you have a genuine passion for colour and a real desire to offer the highest level of customer service, we can offer you a rewarding and challenging career at Farrow & Ball.

What We Expect From You As a Showroom Assistant.

Key Responsibilities:

• Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
• Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements.
• Ensuring that Farrow and Ball Customers are always extended the highest levels of customer service, serving Customer in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice on colour and suitability.
• Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
• Processing cash and credit transactions accurately, dealing with customer refunds
• Assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.
  
  

Key Attributes:

• Exceptional communication skills.
• Proven sales and customer satisfaction record.
• Be able to work in a high paced environment.
• Ability to multitask.
• Be IT literate.
• Having technical knowledge of paint and wallpaper are desirable.
  
  

This role will require regular lifting and manual handling of Farrow & Ball products and additional training will be offered where needed.

What You Can Expect From Us

• 25 days’ annual leave (increasing with length of service) plus bank holidays
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff discount on F&B products
• Access to our retail discounts platform
• Employee Assistance Programme with 24/7 support
• Health Cash Plan
• Company Sick Pay
• Group Pension Scheme, matched by F&B
• Life Assurance
• Refer a Friend scheme
• Cycle to Work scheme
• Season Ticket Loans for travel
  
  

At Farrow & Ball we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills/experience and never based off of race, age, disability, religion, sexual orientation, gender identity or family status, including pregnancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Consumer Services

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