Showroom Sales Assistant

Independent Builders Merchant Group; Knaphill, Farnham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading independent builders' merchant as a Showroom Sales Assistant, where your expertise in customer service and sales will help drive success. In this full-time role, you'll engage with customers both in the showroom and on-site, providing them with tailored advice and ensuring their needs are met. This dynamic position not only offers a competitive salary but also opportunities for career progression within a supportive and friendly team. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this is the perfect opportunity for you to shine and grow your career.

Benefits

Pension Scheme

Bonus Scheme

Employee Assistance Programme

Staff Discount

Perks Membership

Qualifications

• Full driving licence required for the role.
• Experience in the bathroom sector is essential.

Responsibilities

• Handle customer queries professionally and manage the sales process.
• Provide product advice and ensure customer satisfaction.

Skills

Verbal Communication

Customer Service

Sales Techniques

Organizational Skills

Education

Experience in Bathroom Sector

Tools

Sales Management Software

Job description

DW Burns Plumbers Merchants is a highly successful independent plumbers merchant and bathroom showroom supplying trade and retail customers from their sites in Knaphill and Farnham.

At DW Burns, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality plumbing supplies every day from our bathroom showroom near Woking and our warehouse in Farnham, with over 17 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business’ success.

DW Burns is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and supported by over 2,200 colleagues.

The Role

We have a vacancy for a full-time Showroom Sales Assistant to join our team at our Lansbury Branch. The goal is to maximise sales and margin for the Company. Build strong relationships through face-to-face contact or over the telephone. Ensure correct documentation is used and follow due process in a timely manner. Adhere to all Company policy and procedures.

Responsibilities and Duties

• Deal with all customer queries as professionally and quickly as possible, taking responsibility for the start to end sales process.
• Prepare and manage effective meetings with customers in the showroom or on site.
• Execute and coordinate the sale of the bathroom.
• Ensure all customers are politely and efficiently served to guarantee customer satisfaction.
• Provide customers with advice and guidance on the selection and use of products.
• Give a flexible service to customers whether on site or in the customers’ homes.
• Drive sales forward using appropriate selling techniques.
• Maximise sales using linked selling and other appropriate skills.
• Ensure all enquiries and quotations are priced quickly and efficiently using market and system information.

The Requirements

• Full driving licence.
• Experience within the bathroom sector.
• Good verbal communication skills with customers and colleagues.
• Ability to take and give instructions.
• Organized in prioritizing workload effectively.
• Ability to work on own initiative and as part of a team.
• Maintain good knowledge of health and safety policy and procedures at all times.

The Hours

Week 1: Monday to Friday 08:00-17:00.

Week 2: Monday to Friday 08:00-17:00 and alternate Saturdays 09:00-17:00.

The Rewards

Joining us means joining the leading and largest Independent Builders’ Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where you’re encouraged to be and do your best.

You’ll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership, and staff discount.