Shopping Centre Operations Manager

JR United Kingdom; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK shopping centre is seeking an Operations Manager to oversee daily operations at a flagship retail destination. The successful candidate will manage complex site operations, ensuring compliance, safety, and high service standards while collaborating with a high-performing management team.

Qualifications

• A facilities or operations management professional from retail or commercial backgrounds.
• Strong experience in managing contractors and compliance.
• Excellent organisational and reporting skills.

Responsibilities

• Oversee all operational activities for the shopping centre.
• Lead service delivery and maintenance operations.
• Build and maintain strong tenant relationships.

Skills

Operations management

Contractor management

Health and Safety

Budget handling

Organisational skills

Education

IOSH or NEBOSH certification

Job description

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Client:

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

We’re working with a leading UK shopping centre to recruit an Operations Manager – a key role overseeing day-to-day operations at one of the city’s flagship retail destinations.

If you’re an experienced operator with a background in managing complex sites, leading supply partners, and ensuring high safety and service standards – this could be your ideal next step.

What’s in it for you?

Take the reins on all operational activity for a major shopping centre

Lead service delivery, maintenance, H&S, and supplier performance

Build strong tenant relationships and support seamless centre operations

Play a vital role in maintaining asset value and compliance excellence

Be part of a high-performing management team with real progression opportunity

Who we’re looking for..

A facilities or operations management professional from retail, commercial, or multi-let property

Strong experience managing contractors, H&S, compliance, and PPM programmes

Confident handling budgets, invoicing, and supplier contracts

A hands-on leader with excellent organisational and reporting skills

Ideally IOSH or NEBOSH certified, with a proactive and safety-first mindset

? Great communicator, detail-oriented, and thrives in a dynamic, customer-facing environment? Let’s talk.

? Interested or know someone who might be? Get in touch at [emailprotected] or apply directly to this listing.