Shopping Centre Cleaning Supervisor – Lead & Train Team

ABM UK; Exeter; On-site; GBP 42,017,000 - 42,706,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Life Event Counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app

Job summary

ABM UK in Exeter is seeking a dedicated Shopping Centre Cleaning Supervisor to oversee daily cleaning operations at Guildhall Shopping Centre. You will lead a team, ensure high standards of cleanliness, hygiene and presentation in a busy, customer-facing environment.

The role requires hands-on leadership, strong supervision skills, and the ability to manage people and performance. Hours are 42 per week with a 4 on/4 off shift pattern; pay rate £14.08 per hour, plus comprehensive benefits.

Qualifications

• Previous experience as a Cleaning Supervisor, ideally within a shopping centre or high-footfall public environment
• Strong knowledge of cleaning procedures, techniques, and industry best practice
• Excellent communication skills
• Proven leadership and team management ability
• Confident in handling customer complaints and resolving issues professionally
• Strong organisational and time management skills
• High attention to detail and commitment to maintaining quality standards
• Ability to work flexible hours, including evenings, bank holidays and weekends as required

Responsibilities

• Work hands-on alongside the cleaning team while supervising cleaning operations
• Lead, motivate, and support cleaning operatives to ensure adherence to company standards and procedures
• Assist the soft services manager and senior supervisor in coordinating cleaning schedules and allocating resources effectively
• Ensure all areas of the shopping centre are cleaned in line with agreed specifications and within required timeframes
• Conduct regular quality inspections and complete audit documentation
• Deliver training and ongoing development to cleaning staff (BICS training experience advantageous)
• Address and resolve client or tenant complaints relating to cleanliness in a professional and timely manner
• Monitor stock levels and assist with ordering cleaning supplies and managing equipment inventory
• Ensure compliance with Health & Safety procedures, COSHH regulations, and safe systems of work
• Promote a proactive approach to maintaining standards during peak footfall periods
• Support with any client/customer requests

Skills

Leadership

Communication

Time management

Attention to detail

Customer service

Flexibility

Job description

ABM UK in Exeter is seeking a dedicated Shopping Centre Cleaning Supervisor to oversee daily cleaning operations at Guildhall Shopping Centre. You will lead a team, ensure high standards of cleanliness, hygiene and presentation in a busy, customer-facing environment.

The role requires hands-on leadership, strong supervision skills, and the ability to manage people and performance. Hours are 42 per week with a 4 on/4 off shift pattern; pay rate £14.08 per hour, plus comprehensive benefits.