Shopfloor IT Support Engineer (Rotating Shifts)

renishaw; Wotton-under-Edge; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

9% non-contributory pension

Discretionary annual bonus

Subsidised onsite restaurants

Coffee shops

Free parking

Car sharing scheme

24 hour fitness centres (not available

Job summary

Renishaw is seeking a Manufacturing IT Support Analyst to provide advanced, customer-focused support for manufacturing information and operational technology across shop-floor devices, systems and test rigs. The role involves resolving complex incidents, working with engineering and suppliers, and guiding colleagues within established standards.

Based at Wotton-under-Edge with regular travel between UK sites and rotating early and late shifts, this full-time position offers a salary up to

Qualifications

• Substantial second-line or specialist IT support experience.
• Strong troubleshooting skills across Windows endpoints, hardware, networks and business applications.
• Experience supporting technology in a manufacturing, engineering or similarly business-critical environment.
• Knowledge of incident, request, problem, change and knowledge management.

Responsibilities

• Own and resolve complex incidents and requests affecting manufacturing IT and OT within agreed priorities and SLAs.
• Diagnose faults across shop-floor devices, Windows platforms, applications, networks, peripherals, test rigs, servers and databases.
• Act as the technical escalation point, coordinating with IT, engineering, cyber security and suppliers.
• Communicate clearly with customers, maintain accurate records and elevate production risks promptly.
• Maintain specialist knowledge of manufacturing systems, dependencies, interfaces and business criticality.
• Guide the introduction and replacement of shop-floor solutions, considering security, supportability and lifecycle risk.
• Work with manufacturing and engineering teams to understand operational requirements and change impacts.
• Support patching, vulnerability remediation, obsolescence management and recovery planning.
• Comply with IT policies, change controls, safety requirements and manufacturing procedures.
• Lead defined technical workstreams and internal improvements, managing activity, risks and communications.
• Assess changes, support testing and implementation, and ensure operational readiness and handover.
• Work with suppliers to investigate faults and address service issues.
• Present technical findings and recommendations clearly while balancing project and operational priorities.

Skills

IT support

Windows

Networks

Manufacturing tech

Job description

Renishaw is seeking a Manufacturing IT Support Analyst to provide advanced, customer-focused support for manufacturing information and operational technology across shop-floor devices, systems and test rigs. The role involves resolving complex incidents, working with engineering and suppliers, and guiding colleagues within established standards.

Based at Wotton-under-Edge with regular travel between UK sites and rotating early and late shifts, this full-time position offers a salary up to