Shift-Based Manufacturing IT Support Specialist

renishaw; Miskin; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

9% pension

Discretionary bonus

Hybrid working

Free parking

Car sharing scheme

Onsite facilities

Job summary

Renishaw is seeking a Manufacturing IT Support Analyst to provide advanced, customer-focused support for manufacturing IT and OT, including shop-floor devices, test rigs and related systems at our Miskin site in South Wales.

The role operates in a full-time, shift-based pattern with early and late rotations, offering the opportunity to lead complex incidents, coordinate with IT and engineering teams, and contribute to continuous service improvements while ensuring compliance with safety and

Qualifications

• Substantial second-line or specialist IT support experience with ownership of complex incidents.
• Strong troubleshooting across Windows endpoints, hardware, networks, peripherals and business applications.
• Experience supporting technology in manufacturing, engineering or other business-critical environments.
• Working knowledge of incident, request, problem, change and knowledge management.
• Ability to assess risk, prioritise demands and make sound decisions within standards.
• Clear communication, documentation and knowledge-sharing skills.
• Collaborative, customer-focused and safety-conscious approach; able to work independently.

Responsibilities

• Own and resolve complex incidents and requests affecting manufacturing IT and OT within agreed priorities and service levels.
• Diagnose faults across shop-floor devices, Windows platforms, applications, networks, peripherals, test rigs, servers and databases.
• Act as the technical escalation point, coordinating with IT, engineering, cyber security and suppliers.
• Communicate clearly with customers, maintain accurate records and elevate production risks promptly.
• Maintain specialist knowledge of manufacturing systems, dependencies, interfaces and business criticality.
• Guide the introduction and replacement of shop-floor solutions, considering security and lifecycle risk.
• Work with manufacturing and engineering teams to understand operational requirements and change impacts.
• Support patching, vulnerability remediation, obsolescence management and recovery planning.
• Comply with IT policies, change controls and safety requirements.
• Investigate recurring issues using root cause analysis and recommend sustainable fixes.
• Identify automation, standardisation and service improvements from trends and feedback.

Skills

Second-line IT support

Troubleshooting Windows & networks

Manufacturing IT/OT knowledge

Incident management

Documentation & knowledge sharing

Education

ITIL Foundation or equivalent certifications

Tools

Windows OS

Networks

Industrial systems knowledge

Job description

Renishaw is seeking a Manufacturing IT Support Analyst to provide advanced, customer-focused support for manufacturing IT and OT, including shop-floor devices, test rigs and related systems at our Miskin site in South Wales.

The role operates in a full-time, shift-based pattern with early and late rotations, offering the opportunity to lead complex incidents, coordinate with IT and engineering teams, and contribute to continuous service improvements while ensuring compliance with safety and