Product Support Coordinator

renishaw; Wotton-under-Edge; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

9% pension

Discretionary bonus

Subsidised onsite restaurants

Free parking

Cycle to work

Job summary

Renishaw’s Wotton under Edge site seeks a Product Support Coordinator on a 12 fixed-term contract. The role supports end users and subsidiary business, reporting to the CGPD Service Manager and working with applications, hardware support and installation engineering teams.

It requires coordinating maintenance, servicing, and documentation while liaising across departments. A hybrid work policy, pension and discretionary bonus are among the benefits offered, with 25 days holiday and other

Qualifications

• Experience in a service support/coordinating role preferred.
• Exposure to technical/engineering environments is advantageous.

Responsibilities

• Scheduling maintenance, calibrations, installations, retrofits, upgrades and breakdown responses.
• Managing system servicing, equipment ordering, training coordination (UCC, AGILITY, UKAS) and site survey arrangements.
• Handling documentation: OBJs, certificates, BOM creation, CI entries, service contracts, RAMS/COSHH, daily reports.
• Liaising with logistics, purchasing, imports, UK Sales, applications teams, licensing, and subsidiaries.
• Supporting D365-related data accuracy and process compliance.

Skills

Scheduling

Documentation

Customer support

Liaison

Office admin

Tools

D365

Job description

Job Description

Product Support Coordinator (12 Fixed Term Contract)

Wotton under Edge

Up to £28,000 depending on experience

Renishaw's CMM & Gauging Products Division requires a coordinator to support the end user and subsidiary business.

Reporting to the current Service Manager, the role will require close liaison with the applications, hardware support group and installation engineering teams to support the day to day activities of the service function of the business.

Responsibilities

• Scheduling maintenance, calibrations, installations, retrofits, upgrades, and breakdown responses.
• Managing system servicing, equipment ordering, training coordination (UCC, AGILITY, UKAS), and site survey arrangements.
• Handling documentation: OBJs, certificates, BOM creation, CI entries, service contracts, RAMS/COSHH, daily reports.
• Liaising with logistics, purchasing, imports, UK Sales, applications teams, licensing, and subsidiaries.
• Supporting D365-related data accuracy and process compliance.

The role involves day to day interaction with the service and support teams ad reports directly to the CGPD Service Manager.

Key requirements

The successful candidate should already have some experience in a service support / coordinating role and whilst not essential, experience of working a technical or engineering environment would be favourable.

The role involves day to day interaction with the service and support teams ad reports directly to the CGPD Service Manager.

Benefits

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. ( not available at all sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join Renishaw Health Trust (Aviva) and an Employee Assistance Programme for employees and family.

At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.

We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 490384 or [e-mail].

Contract Details

Fixed Term / Temporary (Fixed Term)

Full time