Shop Supervisor: Fresh Food & Customer Experience Lead

Wenzel's the Bakers Ltd.; Harrow; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free meal per shift

50% off all other food

Company pension

28 days holiday incl bank holidays

Birthday day off

Job summary

Wenzel’s the Bakers is seeking a Shop Supervisor to join our team in Harrow. You will oversee daily store operations, support the Shop Manager, and lead a team to maintain high standards of service and food quality.

You will help manage stock, assist with deliveries, and contribute to a welcoming customer experience while driving sales and ensuring cost control. Training will be provided to uphold the company standards and enable career progression.

Qualifications

• Experience in retail or customer service at supervisory level is required.
• Experience in food production is advantageous; training will be provided.

Responsibilities

• Greet customers and create an inviting experience.
• Receive and check daily deliveries.
• Assist with branch stock and produce management.
• Maintain shop displays and product knowledge.
• Ensure food safety and hygiene standards.
• Open or close the shop when required.
• Lead and motivate shop team to grow sales and deliver profit.

Skills

Customer service

Retail supervision

Food preparation

Stock management

Cash handling

Tools

POS systems

Job description

Wenzel’s the Bakers is seeking a Shop Supervisor to join our team in Harrow. You will oversee daily store operations, support the Shop Manager, and lead a team to maintain high standards of service and food quality.

You will help manage stock, assist with deliveries, and contribute to a welcoming customer experience while driving sales and ensuring cost control. Training will be provided to uphold the company standards and enable career progression.