Shop Supervisor

jobs24.co.uk; Wolverhampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Supervisor to join their team in Wolverhampton. This role involves leading a passionate team dedicated to delivering outstanding customer service across various channels, including in-shop and online orders. As a Supervisor, you will inspire your team to achieve exceptional results while ensuring that the shop remains clean, tidy, and fully stocked. With a culture that values inclusivity and support, this opportunity offers a fun and engaging work environment. If you have supervisory experience in a customer-focused setting and a passion for service, this role is perfect for you!

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit-sharing

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Employee assistance app

Long service awards

Qualifications

• Proven experience in a supervisory role within a customer-focused environment.
• Ability to inspire and motivate a team to deliver exceptional service.

Responsibilities

• Lead the team to maintain excellent shop standards and customer service.
• Prepare products and ensure displays are fully stocked and presentable.

Skills

Customer Service

Team Leadership

Supervisory Experience

Communication

Education

High School Diploma

Job description

Join us as a Supervisor and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver amazing results and maintain the excellent standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our much-loved products, including making sandwiches and managing the ovens
4. Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
5. Keep the shop looking clean, tidy, and presentable

You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work.

Benefits include:

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on a break
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 6%
• Employee assistance app and confidential helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts across a wide range of your favourite brands and retailers