Shop Manager

Greggs; Smethwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

Greggs is seeking a Shop Manager to lead and inspire a team in delivering excellent customer experiences across multiple service channels. This role involves driving performance, maintaining standards, and ensuring a positive environment for both staff and customers. Ideal candidates will have supervisory experience in food service or retail and a commitment to inclusivity.

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit-sharing (10%)

Health and Wellbeing App

Growth holiday entitlement

Colleague share plans

Pension scheme with employer match up to 7%

Employee assistance app and helpline

Long service awards

Qualifications

• Experience as a Supervisor or Line Manager in a food-on-the-go or retail environment.
• Strong skills in delivering exceptional customer service.
• Supportive of an inclusive culture.

Responsibilities

• Lead team to deliver results and maintain shop standards.
• Ensure high performance through recruitment, training, and colleague engagement.
• Engage in food preparation and customer service.

Skills

Customer Service

Team Leadership

Food Safety

Job description

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This range is provided by Greggs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Food and Beverage Services

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