Shop Supervisor

Sue Ryder; Heathfield; On-site; Part time

Job summary

Join a forward-thinking charity retailer as a Shop Supervisor, where your retail expertise will contribute to a meaningful cause. In this role, you will inspire communities while driving sales and managing a dedicated team. With a commitment to exceptional customer service, you will help generate vital funds for care services that support those in need. Enjoy a supportive work environment that values your contributions, with competitive benefits including generous holiday allowances and a company pension scheme. If you are passionate about making a difference, this is the perfect opportunity for you!

Benefits

27 days holiday rising to 33

Company pension scheme

Staff discount with retailers

Refer a Friend scheme - £250

Access to Employee support programme

Enhanced maternity, paternity and adoption pay

Employee Networks for diversity and inclusion

Qualifications

• Retail experience with excellent customer service skills is essential.
• Ability to lead a team and drive sales is crucial.

Responsibilities

• Drive business and sales while ensuring excellent customer service.
• Lead and manage a volunteer team for effective shop operations.

Skills

Customer Service Skills

Retail Experience

Team Leadership

Sales Skills

Education

High School Diploma

Tools

Epos System

Job description

Shop Supervisor

Mary Ann House
Market Square
Sandy
SG19 1HT
22.5 hours per week inc Sats on rota
£11.59 per hour plus competitive benefit scheme

Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Sandy shop and contribute to the work we do across Sue Ryder!

Responsibilities:

1. Using your skills and retail experience to help drive business, push sales, and achieve targets.
2. Help to lead a team to deliver great customer service to our donors and customers.
3. Work with the local community to generate sufficient donated stock to drive sales.
4. Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
5. Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
6. Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
7. Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
8. Help to manage an effective stock process through the Epos operation.

Competitive Benefits Package:

1. 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
2. Company pension scheme
3. Staff discount with thousands of retailers
4. Refer a Friend scheme - £250 payment
5. Access to Employee support programme
6. Enhanced maternity, paternity and adoption pay
7. Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals

Closing date: 23rd January
Interview date: TBC

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

If you want more than just a job, we want you. Join the team and be there when it matters.