Shop Supervisor

Vencil; Grays; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Supervisor, where you will lead a dynamic team dedicated to exceptional customer service. In this role, you will inspire your colleagues to maintain high standards and ensure a brilliant shopping experience for all customers, whether in-store or online. Enjoy competitive pay, a range of perks including colleague discounts and a pension scheme, and be part of a culture that values diversity and inclusivity. If you have a passion for leadership and customer satisfaction, this is the perfect opportunity for you.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

10% profit sharing

Health and Wellbeing App

Increasing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Qualifications

• Natural leadership abilities and a passion for customer service.
• Experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver excellent results.
• Serve customers in a fast and friendly manner.
• Keep the shop clean, tidy, and presentable.

Skills

Leadership

Customer Service

Team Motivation

Reliability

Education

Previous supervisory experience

Job description

Join us as a Supervisor and be part of a team that loves putting customers first.

As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, ensuring they have what they need to do an amazing job.

We serve our customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online.

While no two shifts are the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop.
2. Lead by example and serve our customers in a fast and friendly manner.
3. Prepare our popular products, including making sandwiches and managing ovens.
4. Ensure displays are fully stocked with a variety of options for our customers.
5. Keep the shop clean, tidy, and presentable.

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for everyday shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service.

You will also support an inclusive culture, recognizing and valuing diversity.

If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and be themselves at work. Read more about us here: Greggs Careers | About Greggs.