Shop Manager

Vencil; Sunbury-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dynamic Shop Manager to lead a team in delivering exceptional customer service across multiple channels. In this exciting role, you will be responsible for maintaining high standards, driving performance through effective training and development, and ensuring a welcoming environment for customers. With a focus on teamwork and inclusivity, you will play a vital role in shaping the culture of the shop. Join a company that values its employees and offers a range of attractive benefits, including competitive pay and a supportive work environment.

Benefits

Competitive Pay plus Commission

Colleague Discount up to 50%

Free Hot Drinks

Paid Breaks

Profit Sharing (10%)

Health and Wellbeing App

Growing Holiday Entitlement

Colleague Share Plans

Pension Scheme (up to 7% match)

Employee Assistance App and Helpline

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Proven track record in team leadership and development.

Responsibilities

• Lead the team to deliver amazing results and maintain shop standards.
• Drive high performance through recruitment and colleague engagement.
• Ensure the shop is clean, well-stocked, and welcoming.

Skills

Customer Service

Team Leadership

Food Preparation

Wage Control

Training and Development

Education

Experience as Supervisor or Line Manager

Experience in Retail or Food Service

Job description

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive payplus commission
• Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinksfor you to enjoy while on shift
• Paid breaksallowing you to recharge your batteries
• We share10% of all our profitswith our colleagues
• Health and Wellbeing Appproviding Remote GP and Physiotherapy services
• Holiday entitlement that growsas your career grows with us
• Colleagueshare plansto help you invest and save for your future
• Pension schemeto help you plan for your future. We’ll match your contributions up to 7%
• Confidentialemployee assistance app and helplineto help with your wellbeing
• Long service awardscelebrating key milestones in your career
• Savings and discountsfor your everyday shopping, leisure and wellbeing
  

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.