Shop Manager – Leiston

St Elizabeth Hospice; Leiston; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

27 days annual leave entitlement

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Blue Light Card

Employee Assistance Programme

Job summary

St Elizabeth Hospice in Leiston (UK) is seeking a Shop Manager to lead the charity shop team, oversee daily operations, and drive sales while delivering an exceptional customer experience.

You will take full responsibility for organisation, budgeting, merchandising, and Gift Aid while supervising volunteers in a community-focused retail site. This is a full-time, on-site role with flexibility across days.

Responsibilities

• To take full responsibility for day-to-day organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Always provide a high standard of customer service and satisfaction to both external and internal customers.
• Set and maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.

Job description

Our retail shop in the heart of beautiful heritage town Leiston is looking for a passionate, commercial, and customer-focused Shop Manager to lead our team.

Our retail shop in the heart of beautiful heritage town Leiston is looking for a passionate, commercial, and customer-focused Shop Manager to lead our team.

As Shop Manager, you will oversee the store’s daily operations, drive sales and deliver an exceptional customer experience.

Key Responsibilities

• To take full responsibility for day-to-day organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Always provide a high standard of customer service and satisfaction to both external and internal customers.
• Set and maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Our work is centred on an individual’s needs, which means specialist support, whenever and wherever it is needed, whether at home, in the community or at the hospice.

Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families..

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

Salary Scale B entry point £25,938 per annum

Hours 37.5 hours per week (5 days) flexibility required across all days (Monday – Saturday) during annual leave, unplanned absences and appointments

Discover St Elizabeth Hospice and what it’s like to work with us

The hospice offers a generous benefit package, including:

• 27 days annual leave entitlement
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme