Shop Manager: Lead Team, Elevate Service & Commission

Greggs PLC; Knaresborough; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10% of profits

Health and Wellbeing App

Holiday entitlement grows with career

Pension scheme with company match up 7

Employee assistance app and helpline

Long service awards

Savings and discounts on everyday shop

Job summary

Greggs PLC is seeking a Shop Manager to lead a team, ensuring fast, friendly service and excellent shop standards. You will manage in-store and online order channels while driving performance and colleague engagement.

The role involves food preparation, serving customers, and maintaining a clean, well-stocked shop. Prior supervisory experience in retail or food-on-the-go is essential, with a focus on inclusive culture and exceptional customer experience.

Qualifications

• Experience as a supervisor or line manager with strong customer focus.
• Proven track record in delivering high service standards in retail or food-on-the-go.
• Ability to lead and develop a team in a fast-paced environment.

Responsibilities

• Lead the team to deliver amazing results and maintain the high standards of the shop.
• Drive high performance through recruitment, training, development and engagement.
• Monitor wage and waste controls and uphold customer service standards.
• Roll up your sleeves in food preparation and serving customers.
• Keep the shop clean, well-stocked and welcoming.

Skills

Team leadership

Customer service

Retail operations

Food service

Job description

Greggs PLC is seeking a Shop Manager to lead a team, ensuring fast, friendly service and excellent shop standards. You will manage in-store and online order channels while driving performance and colleague engagement.

The role involves food preparation, serving customers, and maintaining a clean, well-stocked shop. Prior supervisory experience in retail or food-on-the-go is essential, with a focus on inclusive culture and exceptional customer experience.