Shop Manager — Lead Customer Experience in Betting

Betfred; Burntwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bookmaker in the UK seeks a Shop Manager to oversee shop performance and create a welcoming environment for customers. Responsibilities include leading the retail team, ensuring the highest retail standards, and promoting responsible gambling practices. Ideal candidates will have management experience in the betting industry, outstanding customer service skills, and be able to work flexible hours including evenings and weekends. Join a dynamic team and enjoy comprehensive benefits while supporting local communities.

Benefits

Monthly pension contributions

Enhanced maternity & paternity pay

Bonuses and incentives

Financial wellbeing package

Qualifications

• 18+ with the right to work in the UK.
• Ability to work evenings, weekends, and public holidays.
• Previous management experience in the betting or gambling industry.
• Outstanding customer service skills.
• Ability to engage customers.

Responsibilities

• Manage shop performance and ensure a welcoming environment.
• Lead and develop retail team members.
• Promote responsible gambling practices.

Skills

Customer service skills

Management experience

Relationship building

Job description

A leading bookmaker in the UK seeks a Shop Manager to oversee shop performance and create a welcoming environment for customers. Responsibilities include leading the retail team, ensuring the highest retail standards, and promoting responsible gambling practices. Ideal candidates will have management experience in the betting industry, outstanding customer service skills, and be able to work flexible hours including evenings and weekends. Join a dynamic team and enjoy comprehensive benefits while supporting local communities.