Shop Manager: Lead a Community-Focused Retail Team

Mind Retail; Waldron; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days’ holiday (pro‑rata for part‑t 

Staff discount 25%

Pension scheme

Cycle to Work

Job summary

Mind Retail is seeking a Shop Manager to lead a network of charity shops across England & Wales. You will drive shop performance, maximise profits, and maintain high standards while inspiring a diverse team of staff and volunteers.

The role offers opportunities for development and growth within Mind's mission to support mental health in local communities. You’ll be valued for your ability to lead, plan, and deliver excellent customer service, with training and development support to reach your

Qualifications

• Experience as a retail manager or a similar management role.
• Ability to lead and motivate a diverse team.
• Ability to plan and prioritise workload for self and team.
• Strong commercial awareness and customer focus.

Responsibilities

• Lead and inspire a diverse team of staff and volunteers.
• Drive shop performance and profitability.
• Plan workloads and prioritize tasks for the team.
• Uphold Mind Retail standards and deliver excellent customer service.

Skills

Retail management

Team leadership

Customer focus

Planning & prioritisation

Commercial awareness

Job description

Mind Retail is seeking a Shop Manager to lead a network of charity shops across England & Wales. You will drive shop performance, maximise profits, and maintain high standards while inspiring a diverse team of staff and volunteers.

The role offers opportunities for development and growth within Mind's mission to support mental health in local communities. You’ll be valued for your ability to lead, plan, and deliver excellent customer service, with training and development support to reach your