Shop Manager - Walton Vale

Age UK; West Kirby; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Wellbeing days

Pension scheme

Life assurance

Bupa health cashback plan

Car Benefit scheme

Cycle to Work scheme

Home & Tech purchase options

Blue Light Card

You Did It Awards

Job summary

Age UK is seeking a Shop Manager for Walton Vale to lead the store team, drive sales and ensure exceptional customer service while supporting Age UK's charitable mission.

You will manage staff and volunteers, deliver training, and develop a high-performing team in a busy charity retail environment. The role requires flexibility to cover weekends and events, with a focus on inclusive leadership and operational excellence.

Qualifications

• Must have experience in a performance driven retail/customer centric environment (A, I)
• Experience in managing people (A, I)
• Ability to build, retain and develop a team (A, I)
• Strong commitment to delivering results through teamwork, partnership and inclusive leadership (A, I)
• Ability to delegate, coach and listen (I)
• Ability to manage time under conflicting priorities (I)
• Ability to motivate self and others (I)
• An open and adaptable approach to change and be able to support others through it (I)
• Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I)
• Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (I)
• Experience of communicating with a diverse workforce and customer base (A, I)
• Ability to establish and maintain successful retail processes and merchandising (I)
• IT literacy and numeracy skills (A, I)

Responsibilities

• Manage day-to-day store operations to maximise sales and profits.
• Provide effective leadership, training and development for staff and volunteers.
• Lead a motivated team to deliver excellent customer service in a charity retail setting.
• Work 35 hours across a 7-day week, including weekends on a rota.

Skills

Retail management

People management

Team development

Inclusive leadership

Coaching

Time management

Motivation

Change adaptability

Stock handling

Equality & inclusion

Communication with diverse workforce

Retail processes & merchandising

IT literacy & numeracy

Job description

We have an amazing opportunity for aShop Managerto join our friendly and supportive team in Walton Vale.

Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.

As an Age UK Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this could be the role for you!

Please note this opportunity will require the successful candidate to work 35hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

Must haves:

The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are:Application = A, Interview = I, Test = T, Presentation = P

• Experience in a performance driven retail/customer centric environment (A, I)
• Experience of managing people (A, I)
• Ability to build, retain and develop a team (A, I)
• Strong commitment to delivering results through teamwork, partnership and inclusive leadership (A, I)
• Ability to delegate, coach and listen (I)
• Ability to manage time under conflicting priorities (I)
• Ability to motivate self and others (I)
• An open and adaptable approach to change and be able to support others through it (I)
• Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I)
• Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (I)
• Experience of communicating with a diverse workforce and customer base (A, I)
• Ability to establish and maintain successful retail processes and merchandising (I)
• IT literacy and numeracy skills (A, I)

Any other details

On occasion there may be a requirement for a flexible approach, working additional days to cover holidays and sickness or to participate in trading outside of normal shop hours e.g. shop events.

Please note many Age UK shops are split-level; please get in touch if you want to discuss accessibility in the shop you are applying to.

What we offer in return:

• Competitive salary, 25 days annual leave(pro rata for our part-time colleagues)+ bank holidays + annual leave purchase scheme
• Wellbeing days– 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme (subject to affordability), Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to£1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards– recognition awards from£100-250.

Additional Information

Please use a simple CV format, avoiding heavy formatting. This helps our system remove identifying information accurately and supports anonymous shortlisting. If you need support, please contact the Recruitment Team.

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Use of AI

We recognise that candidates may use AI tools when preparing their application. This is acceptable, but submissions must be personalised, accurate, relevant and reflect your own experience, skills and interest in joining Age UK. Failure to do so may result in your application being rejected.

Equal opportunities & Disability Confident Scheme

Age UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified and eligible candidates. We reserve the right to limit the overall number of interviews offered and therefore it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

All equalities monitoring information is anonymised and not shared with the hiring panel. Disabled job seekers can access reasonable adjustments at any stage of the recruitment process by contacting the Recruitment Team. Disability disclosures will be kept confidential, shared only where necessary, and will not be considered as part of the hiring decision.

We review applications as they are received and may close the advert early, so early applications are encouraged.

We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Is this the job for you? We know that men, of all backgrounds, and menandwomen from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! We are particularly keen to hear from applicants from these groups.