Shop Manager - Eco Fashion & Community Impact

Havens Hospices; Corringham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Havens Hospices in Corringham seeks a Shop Manager to lead our team, drive community fundraising and support vital local care services. You will oversee shop operations, motivate staff and volunteers, and maximise turnover in a busy charity shop environment.

You will ensure excellent customer service, strong teamwork, and compliance with safety and charity regulations, helping to sustain income for essential hospice care across the region.

Qualifications

• GCSE or equivalent qualifications in Maths and English.
• Demonstrable experience working as a manager, or comparable work experience.
• Demonstrable experience in people development and management, including performance.
• Intermediate knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint, Teams) and proficiency in IT skills.
• Full driving licence and access to own vehicle.

Responsibilities

• To effectively manage the day to day running of the shop staff and volunteers.
• To manage stock, optimise profit and maximize sales, retaining oversight for all transactions taken.
• To be aware of, and help the store to hit all sales targets, providing effective leadership to encourage the team to maximise potential.
• To take responsibility for managing your shop and brief the Area Manager at regular agreed intervals on progress.
• To maintain an awareness of developments in local shops, especially in the Charity sector, updating the Area Manager as required.
• To maintain an awareness of the work of Havens Hospices and relevant local or national issues through press, media, and local views.
• To actively promote Gift Aid, sign up donors and achieve performance targets.
• To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income.
• Hold shop keys, opening and closing the premises for trading hours, ensuring that the hours are strictly adhered to, and responding to emergency call out if, and when necessary.
• Ensuring the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
• Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.

Skills

People management

Leadership

Performance management

Driving licence

Education

GCSE Maths

GCSE English

Tools

MS Office

Job description

Havens Hospices in Corringham seeks a Shop Manager to lead our team, drive community fundraising and support vital local care services. You will oversee shop operations, motivate staff and volunteers, and maximise turnover in a busy charity shop environment.

You will ensure excellent customer service, strong teamwork, and compliance with safety and charity regulations, helping to sustain income for essential hospice care across the region.