Shop Manager

Greggs plc; Windermere; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Commission

Colleague discount

Free hot drinks on shift

Paid breaks

Profit sharing

Health & wellbeing app

Pension matching

Long service awards

Job summary

Greggs plc in Windermere is seeking a Supervisor/Line Manager to ensure customers have a brilliant shopping experience, whether they order in store or order their food online. You will lead a team, drive recruitment and training, and ensure high standards across all shop activities.

You’ll also be involved in food preparation and serving customers, maintaining a clean, welcoming shop, and promoting an inclusive culture that values diversity and contributions from every colleague.

Qualifications

• Experience as Supervisor or Line Manager in retail or food-on-the-go.
• Strong focus on delivering excellent customer service.
• Inclusive culture champion who values diversity.

Responsibilities

• Lead the team to deliver excellent standards in the shop
• Drive recruitment, training and development, and colleague engagement
• Monitor wage controls, waste, and customer service standards
• Hands-on involvement in food preparation and serving customers
• Keep the shop clean, well-stocked and welcoming

Skills

Customer service

Team leadership

Job description

You’ll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

Key Responsibilities

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What We Offer

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help plan for the future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About You

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here.

About Us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other.

Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.

You can read more about us here: Greggs Careers | About Greggs.