Shop Manager

Webrecruit for Family Action; Warwick; On-site; Full time

Job summary

A leading charity is seeking a Shop Manager in Warwick to oversee operations, maximize sales, and create a welcoming environment. The role involves managing a team, ensuring high customer care standards, and achieving sales targets. Flexible hours and a commitment to diversity are key aspects of this position.

Benefits

Flexible working hours

Generous pension scheme

Eye care vouchers

Cycle to work scheme

Professional development opportunities

Qualifications

• Experience in charity retail preferred.
• High levels of organisational skills required.
• Sound track record in achieving targets.

Responsibilities

• Manage the shop to maximise sales and profits.
• Create a welcoming environment for customers and volunteers.
• Work flexibly across a 7-day trading week.

Skills

Charity retail experience

Customer care

Organisational skills

Sales maximisation

Attention to detail

Target achievement

Job description

ID: 1458 - Shop Manager

Service: Relate at Family Action
Location: Warwick
Hours: 37.5 hours per week (full-time)
Salary: £13.10 per hour
Contract type: Permanent

We are looking for a talented Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.

Who we are
Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.

Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Shop Managers, supported by Assistant Shop Managers/Sessional Workers (Retail Assistants) and our amazing Shop Volunteers.

What are we looking for?
• Charity retail experience preferred
• Experience of customer care
• High levels of organisational skills
• Highly focussed on maximising sales
• An eye for detail
• A sound track record in achieving targets and delivering success

You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.

The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.

What will we offer you?
We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.

Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse any reasonable travel costs associated with attending an interview.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 6th June 2025

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please call Julie Potter: 07341 732752

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

ID: 1458