Assistant Shop Manager - Heathfield

Demelza Charity; New Forest; On-site; GBP 20,000 - 25,000; Part time

Job summary

Demelza Charity is looking for an Assistant Shop Manager for their Heathfield shop. This part-time role requires managing shop operations, leading volunteers, and ensuring excellent customer service. Ideal candidates have a retail background and strong leadership skills.

Qualifications

• Experience in commercial or charity retail.
• Ability to manage a team of volunteers.
• Strong commitment to customer and donor experiences.

Responsibilities

• Manage shop in absence of Shop Manager.
• Prepare donations for sale and maintain visual merchandising.
• Develop and guide a team of volunteers.

Skills

Customer Service

Team Leadership

Visual Merchandising

Tools

Microsoft Office

Job description

Join to apply for the Assistant Shop Manager - Heathfield role at Demelza Charity

We are seeking a talented Assistant Shop Manager to work alongside the Shop Manager in our upcoming Heathfield shop, operating flexibly across the seven-day trading week.

The ideal candidate should have a background in commercial or charity retail and be committed to supporting Demelza Hospice Care for Children. Enthusiasm, passion, and a drive to ensure excellent customer and donor experiences are essential.

Responsibilities include managing the shop in the absence of the Shop Manager, preparing donations for sale with an emphasis on gift-aided items, and maintaining attractive visual merchandising and seasonal window displays. Proficiency in Microsoft Office is required.

You will also work with and develop a team of dedicated volunteers, prioritizing tasks, providing guidance, and empowering them to deliver outstanding service.

This part-time role offers 22.5 hours per week, requiring full flexibility across the 7-day trading schedule.

The role involves moderate moving and handling. Candidates must be aged 18 or over for insurance purposes.

For an informal chat, please contact Shirley Winch, Senior Area Manager, via email at [e-mail].

Closing Date: 02/06/2025

Interview Date: 27/06/2025