Shop Manager

Greggs plc; St. Neots; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Competitive pay + commission

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit share 10%

Health and Wellbeing app

Holiday progression

Pension with up to 7% matched

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc is seeking a Shop Manager to lead and motivate the team to deliver fast, friendly service across in-shop, delivery, Click + Collect and drive-thru channels. You will be responsible for delivering a brilliant customer experience, coaching staff and maintaining high standards of operation.

As a Shop Manager, you will oversee recruitment, training, and engagement, while monitoring wage and waste controls and ensuring the shop is clean and well-stocked.

Qualifications

• Experience delivering excellent customer service.
• Experience supervising or managing a team in a retail/food-on-the-go environment.

Responsibilities

• Lead and motivate the team to deliver fast and friendly service.
• Recruit, train and develop colleagues; drive engagement.
• Monitor wage and waste controls and uphold service standards.
• Hands-on in food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming.

Skills

Customer service

People management

Job description

About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

Typical day at work

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.