Shop Manager

Greggs plc; Highbridge; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks on shift

Holiday entitlement grows with career

Job summary

Greggs plc is seeking a Shop Manager to lead a dynamic team, ensuring fast, friendly service across in-store and online orders. You will drive performance through recruiting, training, and staff engagement, while maintaining high standards of waste, wage control and customer satisfaction.

The role involves hands-on food preparation and ensuring a inviting shop environment. Successful candidates will have prior supervisor or line manager experience in retail or food-on-the-go settings and a

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Proven ability to deliver outstanding customer service.
• Experience in food-on-the-go or retail settings.

Responsibilities

• Lead and motivate the shop team to deliver fast, friendly service.
• Drive recruitment, training and colleague engagement to raise performance.
• Monitor wage, waste and service standards to control costs and quality.
• Hands-on involvement in food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming.

Skills

Leadership

Customer service

Retail experience

Food-on-the-go

Job description

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

Typical day at work

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteriesWe share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you'll fit right in here.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.