Shop Manager

Royal Trinity Hospice; London; On-site; GBP 29,000 - 34,000; Full time

Job summary

Join a leading charity as a Shop Manager in Putney, London, where you'll oversee operations, inspire a team, and contribute to sustainable fashion. Enjoy a rewarding role with excellent benefits while making a real difference in the community.

Benefits

Performance-related bonus

27 days annual leave

Pension scheme

Cycle to work scheme

25% store discount

Life assurance cover

Qualifications

• Retail experience in commercial or charity sectors.
• Good literacy and numeracy skills.
• Experience dealing with the public face-to-face.

Responsibilities

• Ensure efficient running of the charity shop.
• Lead and inspire the team to achieve sales targets.
• Manage stockroom and shop floor operations.

Skills

Communication

Customer Service

Leadership

Job description

Shop Manager

Putney, London

About Us

Founded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. We provide specialist palliative and end-of-life care for around 2,500 people annually, helping them make the most of every moment. Our shops play a vital role in our mission, striving to become London's leader in sustainable fashion and saving over 300 tonnes of goods from landfill each year.

We are seeking a Shop Manager to join our Putney shop on a permanent, full-time basis, working 37.5 hours per week.

The Benefits

• Salary of £29,355 - £33,197 per annum
• Performance-related bonus for retail staff
• 27 days’ annual leave, increasing to 29 after 5 years and 33 after 10 years, plus bank holidays
• Pension scheme with up to 7.5% employer contributions
• Enhanced occupational maternity, paternity, shared parental, and adoption pay
• Cycle to work scheme and interest-free season ticket loans
• Free eyesight tests and contribution towards glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Opportunities to attend high-profile events and participate in royal visits
• Regular access to prizes and free tickets
• Free counselling courses

This role offers a fantastic opportunity for a customer-focused individual with retail experience to contribute to a greener planet and support compassionate care through a well-established shop.

The Role

As a Shop Manager, you will oversee the smooth operation of our Putney charity shop. You will lead and motivate the team to meet sales targets while providing excellent service to customers and donors. Your responsibilities include managing stock, merchandising, creating visual displays, and supporting campaigns to raise awareness of our work and mission.

About You

• Retail experience in commercial or charity sectors
• Experience in face-to-face and telephone customer service
• Knowledge of charity retail sector
• Strong literacy and numeracy skills
• Excellent communication and leadership skills

The closing date for applications is 8th June 2025. Other titles for this role may include Retail Manager, Charity Shop Manager, Store Manager, Branch Manager, or Retail Supervisor.

Royal Trinity Hospice and Webrecruit are equal opportunities employers committed to diversity and inclusive hiring practices.

Apply

If you are ready to make a difference and become a Shop Manager, please apply via the button shown. This vacancy is advertised by Webrecruit, an employment agency.