Shop Manager

Greggs plc; West Kirby; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay and bonus

Colleague discount (up to 50%)

Free hot drinks on shift

Paid breaks

Profit sharing (10%)

Health & wellbeing app

Holiday entitlement growth

Pension with employer match

Employee assistance program

Long service awards

Job summary

Greggs plc in the United Kingdom is seeking a Shop Manager to lead a team, drive fast and friendly service, and ensure every customer has a brilliant experience whether they order in store or online for delivery, Click + Collect, or drive thru.

You will recruit, train and develop colleagues, maintain shop standards, monitor waste and costs, and get involved in food preparation and serving. Greggs offers competitive pay, discounts, and health benefits.

Qualifications

• Experience delivering excellent customer service in a fast-paced retail or food-on-the-go environment.
• Track record of leading and developing a team to achieve targets.
• Ability to balance service standards with cost and waste controls.

Responsibilities

• Lead the team to deliver high standards of service and customer satisfaction.
• Recruit, train and develop colleagues to maximise performance.
• Maintain shop standards, cleanliness and stock levels throughout shifts.
• Oversee food preparation and serving to ensure quality and safety.
• Monitor costs, waste and wage controls to protect profitability.

Skills

Customer service

Team leadership

Retail environment

Job description

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you'll fit right in here.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.